October 29th, 2018 Release

3 min read

We did another 3 big releases of the OfficeRnD Platform in October. The main focus was on setting targets, extending the membership and contract management and making tens of small and big improvements.

Setting up Revenue Targets

You can now set location-specific monthly revenue targets.

The revenue targets allow you to keep track of your Revenue Occupancy – your actual revenue as a percentage of your target revenue. Revenue Occupancy gives you a more accurate measurement than the traditional occupancy in many instances as it takes into account discounts and price differences.

With the new update, you can now set a different target for each month. This is especially useful when you’re opening new locations. In this cases, you can set a target for the first month to hit 40%, then up to the 6th month 60% and then 80+% occupied at the end of the first year.

You can read more about it here.

Memberships Billing Period

You can now change the default billing/invoicing period on a membership level – for example, you can create yearly or quarterly memberships.

The new functionality allows you to create discounted plans which require a longer commitment and suggest predefined invoicing periods. The plans you can expose on the signup pages, as well as in the members’ Shop.

You can read more about how to start using the new feature here.

Member Portal – Improved About Us page

We’re also introducing a new “About us” page that is replacing the previous “Space” page. The new “About us” page features 4 major components:

  • Hero Header – header, picture and detailed description of your space
  • Locations – a beautiful list of all your locations
  • Your Team – wall with your admin team (if it is visible)
  • Contact Us – at the end is the contact us section with your email and button to send a feedback/issue

You can enable the new “About us” page in Settings / Apps / Member Pages.

NEW

  • Ability to set location-specific monthly targets
  • Ability to specify membership billing period/length – yearly, quarterly, or custom
  • Ability to separate invoices by contract
  • New Members Portal About us page

IMPROVEMENTS

  • Ability to configure who can use day passes allocated by a monthly plan
  • Assign period for credit notes – copy from invoice
  • Improved filters in the admin on all screens
  • Improved delete company/member procedure
  • Improved Occupancy report – added the target
  • Improved Capsule integration reliability
  • Ability to specify if value credits are valid for specific resource rates or resource types
  • Ability to populate the hourly or value credits number on the contract template
  • Improved Members Portal members wall
  • Ability to specify permission for deleting files

FIXES

  • Revenue report and invoicing round numbers differently in some cases
  • Exporting more than 50 invoices when there is accounting integration returns Failed to load request in some cases
  • Various permission and roles improvements
  • Door access security groups are not shown when the Salto integration is enabled
  • Hourly Credits added from membership shows “Added Manually” in some case
  • Improved IronWifi automated checkins
  • Admin notification when adding a member to the portal is not sent to the location specific email, but to the common email
  • Google integration does not work properly when the google resource has more than 1000 bookings
  • Value credits (coins) are not visible in the members portal
  • Cannot generate PDF for paid invoices – because of restriction for Editing Paid invoices
  • Automated bill run should not send ‘draft’ invoices

We are already working on many new key features, such as ‘Overpayments‘, ‘Memberships Report’ ‘New design of the Signup‘, and many more. Let us know if these would solve your current problems and how?

October 5th, 2018 Release

5 min read

We did several awesome releases of the OfficeRnD Platform in September. The main focus was on making the backend management platform more robust by extending it with custom permissions, processing fees and 10s of major or small improvements and bug fixes.

Roles & Permissions

You can now create custom roles and grant specific permissions for them. Once you create a new role, you will be able to assign it to your teammates which will grant them only the specific permissions as defined in the role.

The interface will allow you to choose the permissions based on the System Modules and then dive into each module specific entities and actions that can be taken upon this entity.

You can read more about it here.

Processing/Convenience Fee

You can enable the Processing (Convenience) fee feature to automatically apply a fee to any payment that a member makes using a credit card.

Often, the credit card processing fees can become a serious burden on your business. You can mitigate it by applying a processing fee to your members to cover for your costs.

Please, note that your country and state laws may govern how and if you can apply such fees to your members. In many cases, the convenience fees are legal, as long as you explicitly state that the default payment option should be, for example, bank transfer, but for your members’ convenience, paying by credit card might be charged an additional fee.

You can read more about how to enable the feature here.

Member Portal – Add Member

Part of our Member self-service story, we’re adding the ability for your members to add their teammates.

Note: Only the contact person(s) of the company will be able to add team members. 

The flow works as follows:

  • Adding a team member will add them to the company
  • The admin will receive an email that a member has been added
  • The admin should then take care to invite them to the portal (and/or continue their profile setup)

Important: Adding team member will NOT automatically invite them to the portal or grant them any permission. 

NEW

  • Processing/Convenience Fee
  • Custom Roles & Permissions
  • Members Portal – Add Member

IMPROVEMENTS

  • Contract Numbers strict mode – disable managers from being able to change the contract number
  • Ability to populate the Contract Number(s) to the Invoice
  • Export resource (desk, office, etc) location & parent office name
  • Allow creating custom properties for locations
  • Search by company (and member) should search by the member billing details (name, address, etc)
  • Improve Community/Bookings filters
  • Localization – additional calendar settings – 12 (AM/PM) or 24 hours, the first day of the week
  • Ability to filter invoices and companies/members by payment method
  • Allow for filtering out all invoices that failed to sync under Billing/Invoices
  • Contract approval rules should be applied to all contract types
  • Additional filters in community/users view
  • Expose the company billing address in contract templates

FIXES

  • Zapier actions do not show custom properties for the respective entity
  • Custom property string not showing a difference between question and answer
  • Incorrect booking summary when you have 100% discount for a resource rate
  • Mobile App – improved privacy options related to bookings
  • Activity is not tracked for visits and visitors
  • Charges created from the Pay Now button are not synced with accounting software automatically
  • Bookings can be created on a room that has a full-day booking generated by Google
  • Charge and Edit invoice from Admin does not sync the invoice automatically with Accounting (QB/Xero)
  • Accounting – sync manually throws an error when you create an invoice in some cases
  • No emails are sent when a payment fails during bill run in some cases
  • Public booking summary page on checkout isn’t scrollable on Mac
  • Plan page URL doesn’t open the plan, but the list
  • When you click on an office link it takes you to the floorplan but the office is not highlighted
  • Admin main menu does not hide properly for pages that need to be taking 100% width
  • Companies with an apostrophe (‘) in the name or email are not synced to QB
  • Disable edit of sent invoice – there is an error when you try to send an already sent invoice but actually, the invoice is sent
  • Deleting canceled booking with applied cancelation policy that used monetary credits returns 500
  • Enable/Disable Sync with accounting should not be restricted by the option to Edit/Delete invoices
  • Recurrent bookings from Google should not have Delete and Cancel buttons (like ordinary bookings)
  • When adding License Agreement the Validation rules are shown after clicking ‘Add & Approve’ or any other button which leads to bad UX
  • Signing up through the Public calendar does not save the password the member set in some cases
  • Inconsistent behavior in credits grid when the seed is canceled
  • Location name is not populated in some cases in contract & invoice templates
  • Recurring bookings can be double-booked in some cases
  • Invoice grid on customer page should be sorted by default by Issue date; Also Bookings should be sorted by default by Booking (newest to oldest)
  • Edit invoice does not sync the invoice automatically with Accounting in some cases
  • Members portal  – When there are no amenities on the calendar there is a blank field
  • Members portal – Plans do not load in some cases
  • EndDate is 1 day before the actual end date of the invoice because of Timezone + hours
  • Edit booking does not respect the double booking validation in some cases
  • Resource-based target when having offices & children desks are calculated incorrectly in some cases

The next release is already in progress and will feature some key functions, such as ‘Processing Fees‘, ‘Improved Members’ Self-service‘, and ‘Better filters in the admin‘.

September 5th, 2018 Release

3 min read

September is coming with another big release of the OfficeRnD Platform. The focus was on several very important improvements that many of you were waiting for.

Roles & Permissions

Private Beta

You can now create custom roles and grant specific permissions for them. Once you create a new role, you will be able to assign it to your teammates which will grant them only the specific permissions as defined in the role.

The interface will allow you to choose the permissions based on the System Modules and then dive into each module specific entities and actions that can be taken upon this entity.

Please, note that the Custom Roles is in Private Beta for the next 2 weeks (until the next release). If you would like to give a try and have a new role added to your account, please, contact support@officernd.com.

Customizable Purchase Flows

The ‘purchase flow’ (Signup flow, Public booking flow or internal Purchase, etc) defines what should happen when a new member is about to signup or book a meeting room. For example, whether the new member should be charged immediately, or only require their payment information, etc.

The new purchase flow system will allow you to define more granular flows based on the type of member that is purchasing a product. For example, you can specify that the ‘private office members’ are not going to be invoiced immediately while the ‘hotdesk members’ will be invoiced for their purchase immediately.

You can read more about it here.

New Integrations User Interface

We also facelifted the Integrations page.

Your Active Integrations will be available on top the page where you can see all the details of the integration and if there are any issues with it.

Underneath is the list of all available integrations grouped by their category.

Following are all changes in greater detail:

NEW

  • Advanced roles & permissions customizations (Private Beta)
  • New integrations UI
  • Customizable purchase flows

IMPROVEMENTS

  • Adding new payment (or editing the invoice) should regenerate the PDF
  • Occupancy report improvements:
    • Allow to chose any resource type that is ‘assignable’ – read more here.
    • Added Revenue per sq.ft. (sq. m.).
  • Value Credits (coins) improvements:
    • Ability to change the credits.
    • Improved Transaction log.

FIXES

  • Don’t change the contact person in Xero and QuickBooks.
  • Access that is granted through SaltoKS is removed by OfficeRnD in some cases.
  • Invoice numbering is incorrect when you use {{year}} token before the {{number}} in some cases.
  • When you create an invoice (or issue a credit note) for a fee it doesn’t change its status in the interface (you need to refresh).
  • Cancelation of a single occurrence of recurring booking triggers the double booking validation.
  • Partially occupied private office (membership starts mid-month) does not calculate correctly in occupancy report.
  • Receptionist and Center manager see the widget of KPIs dashboard but do not see any data in it.
  • The first login in IronWifi fails with “Your account has expired” in some cases.
  • Billing/Invoices deep link does not pre-populate the period field.
  • IronWiFi checks in multiple times for the same period in some cases.
  • An individual cannot be added to a company if they have a membership.
  • When integration sync takes too long, users see an error, but the actual sync continues.
  • The Paid watermark is not visible in the invoice template in some cases.
  • Admins cannot remove already added invoice templates from some invoices.
  • PUT Members through the API with invalid member id throws 500.

The next release is already in progress and will feature some key functions, such as ‘Processing Fees‘, ‘Improved Members’ Self-service‘, and ‘Better filters in the admin‘.

Screenshot showcasing members apps on mobile devices

August 16th, 2018 Release

6 min read

Someone would’ve thought that the summer should be quieter. Well, not for the OfficeRnD team. We did another 3 major and 10+ smaller releases since mid-July. We rolled out 20 new features and improvements and 25+ bug fixes. Let’s have a look.

Utilization Dashboard & Report

You can now monitor your in-depth utilization report and dashboard that will show you the performance of your Meeting Rooms (or other bookable by the hour resource types). Some of the key performance indicators that the report will highlight are:

  • Total number of bookings and duration for the month
  • Utilization % – the total duration of all bookings vs. the total available duration assuming the business hours of the space
  • Average bookings duration

You can also see the data in more detail in the Reports / Resource Utilization table or export the data to excel.

Value-based Credits (coins)

You can now grant value based credits to your members – as part of their memberships or granted manually. The idea behind the value credit is simple, if you grant $100 worth of coins to a member, they can then decide whether to book 1h in the boardroom (for $50) and few hours in a small meeting room or another configuration.

The value credits are more flexible than the hourly credits as they give different options and variations for members to book resources. They can also be used for booking Hotdesks, Parking or any other bookable resource.

The value-based credits are available simultaneously with hourly credits so you can mix them up to your preferences.

The new credit system also comes with a much nicer and easier to use accounting and transaction log infrastructure. You will be able to easily see the Account Ledger (Transaction log) of all credit related transactions and easily report on the balance of each member.

Member Portal Product Pages

Your members will be able to open a product/plan in a separate page where they can see all the details about the plan before purchasing it. The new product pages are available both on the Signup page as well as in the internal member portal Shop page.

You can also send a deep link to a plan to any potential or existing member.

Native Meeting Rooms Display App

The waiting is over! Our native meeting room display app is finally available for download in both – Apple app store and Google Play.

RnD Rooms will allow you to easily display the current availability of the room and soon to book directly or check-in. You only need to mount an iPad or Android tablets in front of your meeting rooms and install the app. After initially signing up with your OfficeRnD credentials, the meeting rooms will load up and you only need to choose the room. Once connected to a room, the app will take care to lock the tablet and display the availability in full screen.

We’ll be pushing a lot of updates to the app and will add many new features over the next months as we’re very much dedicated to providing the best digital experience for your members.

Following are all changes in greater deatail:

NEW

  • Resource (meeting rooms & desks) utilization dashboard
  • Resource (meeting room & desks) utilization report
  • RnD Rooms App – publish an official meeting room booking displays app in the Apple app store and Google Play.
  • Value-based credits – create a setup where you can set value credits that can be used to book resources based on their rate.
  • Booking policies – allow setting different options depending on member vs. non-member basis, such as ‘Require approval’, ‘Max booking duration’, or ‘Enable Recurring bookings’.
  • Ability to define invoice export pre-sets, for example for Yardi finance or Sage.
  • Enable the ‘require approval’ feature for one-off plans.
  • Member portal product pages – allow opening more information page about the plan/product on the Signup page and in the internal Shop.
  • Member portal improved multi-location support – Members, Posts, Events, Shop.
  • Invoice Safe mode – Add an option to allow/disallow deleting/editing paid, voided and sent invoices.
  • Membership Invoices History – Add a new view where you can track the membership invoice history in detail.

IMPROVEMENTS

  • Custom properties view and filter on Companies/Members pages.
  • Improve contract length approval rule to allow NO MORE comparison.
  • Allow setting Due Date before the Issue date – Xero and QB support that scenario.
  • Purchase flow (signup and public booking) – allow requiring credit card without issuing an invoice.
  • Signup Page improvements – separate Payment Details in another tab.
  • Admins are allowed to cancel intersecting bookings caused by Google Sync.
  • Export Credit Notes with minus sign.
  • Improve PT-X Charge handler error handling to provide meaningful messages

FIXES

  • Invoices with Awaiting payment status are not calculated either as Paid or as Not Paid.
  • Items with the same text in a credit note/invoice are selected/deselected together when one is clicked.
  • Credit note of assigned one-off is added to the member instead of the company.
  • MRR is not calculated properly on Space/Locations page.
  • Desk count in Space/Desks is not correct – “Showing XXX desks from YYY” is not always accurate.
  • You can update a booking to span on more than the allowed maximum booking hours in some cases.
  • Re-allow editing an invoice’s Issue Date and Number.
  • When an invoice has no location the sync with Xero/QB doesn’t display an error message.
  • Custom domain name with cookie expiration results in being unable to open member’s portal until you close the browser.
  • Booking guests do not receive emails in some cases.
  • Bookings in the portal could be edited past the business hours if the times are typed in (rather than chosen by the pickers).
  • Members API returns 500 when the ID is invalid or missing.
  • The KPIs are wrong in some cases and not respecting the space (and location) time zone.
  • When exporting Bookings, the “Resource” field is not populated in some cases.
  • Members Portal item image is cut on left and right.
  • Cancel bookings emails are not sent to members in some cases.
  • Add Direct debit from the member’s portal is not working for Individual members.
  • There is a way to add members with non-normalised emails.
  • Automatic checkout with IronWiFi doesn’t work in some cases.
  • Non-primary resources should not affect the Total Capacity (KPI) in the Space Growth chart
  • When only one membership is Personal it still groups them together if more than 1 and marks them all as Personal.
  • Editing memberships do not allow changing plans when there is a deposit.
  • Fix UI glitches of the custom properties filter.
  • Order summary does not have scroll and if you add more items you do not see Buy/Request button on small resolutions.

While we work on the next release, you can enjoy the holiday season and collected as much as possible sunshine, vibes, frape and good books on the beach. 🙂

July 13th, 2018 Release

3 min read

Friday the 13th is the perfect day for another big release, isn’t it? Well, as long as you’re not superstitious…

Salto ProAccess

Let’s start with the big one – we’re releasing a new version of our “Salto ProAccess SPACE” integration. It’s a big step for us to fully automate the access control of your flexible workspace. The integration will take care to sync your members’ and grant them access to the correct group based on their membership type, contract (office assignment) and bookings data. Please, get in touch with our awesome support team (support@officernd.com) to help you set up the integration for you.

Another improvement of our access control story is that now you’ll be able to see directly in the OfficeRnD member’s profile the access group this member is mapped to. This feature will work also with KISI, SaltoKS and Salto ProAccess.

Personal Memberships

Personal Memberships is the next big new feature. It’s been a long-awaited improvement that so many of you requested and I’m extremely happy to announce it today. It will allow you to add memberships (not just fees as before) that will be billed to the member (and not the company) and charged to the member’s personal payment details. For example, if a member has a car park space that is not covered by the company, you can now charge them directly from OfficeRnD.

Payment Receipts

You can also start sending Payment Receipts. You can set up the system to send them automatically when payment is successfully received through either Credit Card or Direct Debit or you can manually send them when you add payment from the platform. You can go ahead and enable the feature from Settings / Billing / Invoicing.

Read more about all improvements and fixes we introduced today:

NEW

  • Personal memberships – allow charging members separately from the company for recurring personal memberships.
  • Invoice Receipts – allow for sending receipts to members when they pay their invoice.
  • Salto ProAccess SPACE integration – automate the sync between OfficeRnD and your access control system.

IMPROVEMENTS

  • Show notification that there are members that require attention – for example, have not invoiced memberships & fees. Read more here.
  • Door access integrations should show which member has access to where on each member profile.
  • Allow creating multiple memberships of the same type and price.
  • Show Interest (opportunities) in the search resources view.
  • Remove the auto-charge limit (used to be 5000 units).

FIXES

  • Disable adding custom form fields without picking a custom property.
  • Improve the system message when deleting membership / terminating it with credits that are already used.
  • Direct Debit mandate is not working because of Stripe configuration in a multi-location organization.
  • SaltoKS automatic check-ins don’t work if a user doesn’t have email.
  • OfficeRnD users without emails are not synced with SaltoKS
  • Fix how we send the member name fields in Braintree.
  • Create an invoice check/uncheck as personal does not work as expected in some cases.
  • The last login KPIs are not calculated correctly in some timezones.
  • Some special characters do not render properly on PDF documents.
  • Add invoice from customer page freeze in some cases.
  • Automatic checkout with a combination with IronWifi does not work in some cases.
  • Signup with Authorize.Net creates payment profiles in a single member profile.
  • Adding personal direct debit mandate add it to the team in some cases.

We’re already working on a big list of new features and improvements. Some of the more exciting ones are the Monetary-value credits (e-wallet), iterative improvements on the member portal public pages – signup and calendars, and many more.

July 4th, 2018 Release

2 min read

While the 4th of July celebrations are heating up (Happy Independence Day to all our American friends), we did another big release of our platform.

Let’s start with the big user interface improvement of the Member portal signup, public calendar, checkout pages as well the internal member shop:

How do you like those changes? Go ahead and add images and categories to your public billing plans to make them more appealing to users. And let us know what you think of the new styling and layout!

Another exciting news is that we’re releasing a private beta of a new way of integrating your radius-enabled network into OfficeRnD which will allow for real-time presence tracking. More on this soon.

We also continue adding new reports and this time we are introducing the much awaited Invoiced Revenue Report. It shows all monthly invoices, credit notes, and due (overdue) amounts. You can go ahead and check it out under Reports / Invoiced Revenue.

Read more about all other improvements and fixes we introduced today:

NEW

  • Monthly Invoice Revenue report.
  • Ability to Import resources, such as Desks and Private Offices and Meeting Rooms under Settings/Import/Resources.
  • New member portal Design – Shop, Calendar, Checkout, Signup.
  • A beta version of the Radius-based WiFi Checkin integration – authentication & presence tracking

IMPROVEMENTS

  • Enable changing image and name of the app that posts to Slack
  • Filter by resource size in Search Resources view
  • The Contract link in the Draft contract email needs to point to the Contract page
  • Allow editing admin email templates
  • Allow terminating contract on a date earlier than today
  • Expose deal size property in Zapier Opportunities request
  • Allow center managers to delete events

FIXES

  • Deleting invoice/credit note should navigate to the invoices list
  • Draft invoices allow Send and Void and Credit Note commands
  • Adding custom line items picks incorrect tax in some cases
  • RSVP event title is clickable and used to open the link of the Event but now it is not working
  • Facebook connect account does not work on dedicated environments
  • Exporting Teams/Companies does not work in some cases
  • Add plan set all existing legal documents as plan terms and you might miss it
  • Recurring bookings are expanded only for a year in some cases
  • Disconnecting QB integration from QuickBooks doesn’t let the user reconnect it
  • Improve the wording of the invoice template numbering
  • T&C checkbox consent name does not update for members that are added from the admin
  • Improved google calendar sync

June 20th, 2018 Release

4 min read

We feel so good when we release a new version of OfficeRnD that we want to shout out all the new features. Then we usually don’t do it as we’re already focused on the new release and the new improvements we’re already working on. Before we move on, here’s what we worked on during the last 2 weeks.

Let’s start with the user tracking in the members portal – now you can see when your members last logged in the portal in the Community / Users section. The number of active portal users will also be visible in the Space Growth dashboard, so don’t forget to check it out.

We also worked on Contracts to allow you to create a more advanced approval process. We called it ‘Contract conditional approving‘ – this feature will allow your sales teams to get contracts automatically approved if they meet the business criteria set by a business owner.

We’re also releasing new versions of our Invoice and Contracts templates – they look much nicer, simpler and cleaner. If you are already using the previous templates and want to update to the new ones, you can go to Settings / Templates / Invoice and click ‘Revert’ which will update the template.

We know that all of you would like to use some custom workflows that integrate with OfficeRnD. That’s why we submitted our Zapier app to the official marketplace. We’ve also added more Triggers and Actions as well as several predefined templates. You can read more about it here.

NEW

  • Publish Zapier application & integration improvements – we’ve added more triggers and actions
  • User Management – track when users log in. Aggregate the data and show it on the Space Growth dashboard.
  • New Invoice template
  • Conditional contracts approval
  • Ability to separate the charge items during bill-run by more types such as, license fees, service (ancillary) fees, one-off fees, etc.

IMPROVEMENTS

  • Fix the Membership sorting and improve the UI of grouped memberships
  • Contract templates UI/UX improvements
  • Allow edit/ canceling memberships (services/plans) which are part of a contract
  • Contract Generate PDF button & dialog should be visible for everyone (Preview) but the actual generation should be only available for Approvers
  • Show the deposit field when creating a membership for a recurring plan with a default deposit of 0.
  • Multiple performance improvements
    • We’re loading less data on different screens to speed the load time
    • We improved the server infrastructure to speed up the platform

FIXES

You reported these issues and we fixed them:

  • The unpaid invoice banner on the bottom is blocking the full day button on the calendar
  • Connect to LinkedIn account with all browsers throws an error
  • Email custom domain is not taken into account from the location when sending Welcome email, reset password email, Messages email
  • Event link in RSVP dialog “Learn more” does not work in some cases
  • Custom property name with ‘dot’ character breaks the application in some cases and could not be saved
  • Locations that are not marked as Public are still shown on the locations dropdown in Public Calendar
  • The ‘Feedback’ menu item in the Portal is still visible even when the Feedback option is OFF
  • Office deposit is not added as refundable fee when creating a membership with a plan that does not have deposit set
  • Dedicated desk membership that is assigned to an office is not synced with SaltoKS
  • The default invoice filter by date does not default to the current month
  • Admins cannot delete canceled bookings
  • Member fees are not shown initially on the Member page – you need to reset the date filter
  • Canceled bookings are not accounted in the bookings report
  • Center Managers cannot delete invoices
  • Removing notification email doesn’t fall back to the general settings email
  • Transaction duration X days should be even or smaller not only even for PreCharge
  • Use Day passes for Active members option does not work for individual members
  • Users can sign one contract multiple times in some cases
  • Meeting room Privacy option Limited – when you set Members and then edit and set Plans – members are lost and you do not understand that
  • Signup email validation does not validate it properly if the email has ‘dot’ in it
  • The logo in the email template often looks huge and does not scale properly in the email.
  • Day passes are not used upon checking in when you have Terminated memberships without Parttime=true
  • Member status is not calculated as expected in some cases
  • Target plan is not visible on Hot desk resources
  • Some symbols in company name break exporting PDFs in some cases

As a continuation of improving the user experience of the platform, we also started working on new version of the Member Portal’s Shop, Calendars and Checkout pages. Here’re some preliminary design screens:

Tell us what you think in the comments below or get in touch with us to discuss our Releases and Roadmap.

June 5th, 2018 Release

2 min read

It’s always great to start the week with a new release. We worked hard on major new version of our Meeting Room Tablet Displays. They look so much better now, don’t they? Also, you can configure the interface in greater detail using the custom code options of the portal.

Note: In order to get the updated version, you need to manually refresh the tablets. This won’t be needed in the future as they will then get the new versions automatically.

What’s coming next here is to make these native iOS and Android apps as well as adding some more functionality, such as ‘End Meeting Early / Extend’, ‘Book Now’ as well as ‘Check-in / Check-out’ so you can autorelease if not checked in a certain timeframe.

Another big improvement is related to the Payments – now you can configure some integrations to send the invoices for collection ‘X number of days’ before the Due date so they can clear up by the Due date. This is especially important for Direct Debit providers as they need at least few days in order to collect the payments. The new option is available under the Integrations’ specific configuration, for example, GoCardless or Bottom-line PTX.

We also continued the effort to improve the electronic terms acceptance, now you can specify if you want all terms to be split into separate checkboxes.

We introduced new Payment Gateway option too, called Omise. It is another great option to collect automated payments in Asia.

Here is what else we released today:

IMPROVEMENTS

  • New look and feel of the meeting room displays
  • Improve invoice numbering template
  • Ability to send invoices for charge X days before the Due Date (important for Direct Debit)
  • Revenue report by location – the ability to group the revenue report not by account but also by location
  • Terminated contracts should show the Termination date and reason
  • Allow charging memberships for more than one month during checkout
  • Integrate with Omise Payment Gateway
  • Ability to separate some legal documents into separate checkboxes during sign up

FIXES

You reported these issues and we fixed them:

  • When creating a new invoice, the custom properties are lost if you select/change company or change invoice Period after you put value in the field – we should preserve value of custom properties
  • Import Fees doesn’t update the discounted price of Fees when the price is taken from the CSV
  • Occupancy Interval report does not respect individual office desk assignments
  • Meeting Room Tablet App doesn’t respect the Booking privacy setting in Calendar & Bookings
  • Filtering by office / location does not work in the opportunities page
  • Importing bookings triggers email notifications
  • Change language drop-down in members portal and click Update profile – reset the language to the previous value of the drop-down
  • When updating fees without a plan the dialog gets broken in some cases
  • Custom Member Wall Pages get incorrectly filtered on the portal in some cases
  • Available rooms are not displayed in the checkout flow when they have recurring bookings
  • Automated checkins from Kisi are failing in some cases

May 23rd, 2018 Release

2 min read

Another release went out today and it continues the legal documents story by allowing you to create different versions of your ‘Privacy Policy’, ‘Terms and Conditions’, ‘House Rules’. It is important to note that as soon as you bump the version of your legal documents targeting members on the portal, all members will be prompted to accept the revised version of your terms the next time that they log in. (If you’re affected by the GDPR this would be the perfect time to update your legal documents targeting members to address the GDPR requirements, I’m just saying).

You can also associate different terms and conditions with the different plans you expose to members:

We’re also localizing the members portal! We support Italian, Spanish, German, Dutch, French, Portuguese. Let us know if your language is not on this list because we would need your help to add it there!

Here is what else we released today:

IMPROVEMENTS

  • Add Accept Terms and Conditions as part of the welcome/signup flow.
  • ‘Revenue Report’ improvements
  • Improve the Booking cancellation flow in the Member portal for Free bookings
  • Ability to set resource price to all resource types that are ‘can assign’ true
  • The R&D icon should not point to ‘officernd.com’ – open menu to open ‘Admin

FIXES

You reported these issues and we fixed them:

  • The unavailable offices should not be calculated and present in the Occupancy Report.
  • An occupied office desk from a private office does not mark the office occupied in the Reports/Occupancy Report as expected.
  • Meeting rooms are color-coded in green as available on the floorplan but they should be color-coded in the meeting rooms resource color.
  • The bookingSummaryDisclaimer is not displayed to admin team members when booking rooms on the admin portal although it is displayed to members on the Members Portal.
  • Disable changing the booking credit interval length from ‘month’ to ‘once’ and vice versa.
  • Can’t assign an office desk plan on the floorplan.
  • We fixed some performance issues when deleting and terminating contracts.
  • Pro-rata calculation is not correct in some cases for the Current month length.
  • User permissions help link in Settings/MyAccount/Teammates is leading to the wrong documentation article.

May 9th, 2018 Release

3 min read

Although team OfficeR&D was big on GCUC our engineers were busy crafting another big update of our products.

You can now create multiple legal documents, such as ‘Privacy Policy’, ‘Terms and Conditions’, ‘House Rules’ and enforce all new members to agree on them before signing up or signing a contract.

Another big improvement is around Invoices export – now you have more options – such as exporting invoice summaries, invoice custom fields or export them in a format that is suitable for importing into Sage.

We also improved the automated check-ins via SaltoKS and Kisi door access control systems. As usual, we worked on the Member portal and added better Meeting room booking experience by allowing your members to search for rooms by floor, amenities or size of the conference room.

Here is what else we released today:

IMPROVEMENTS

  • Enable the creation of multiple terms and conditions (legal documents)
  • Add plan option to allow checking in members to always use their available day passes
  • Download/Export invoices improvement
  • Add the plan code to the invoice template in the items collection
  • Implement SaltoKS automatic check-ins
  • Link the membership to the contract it is bound to
  • Member Portal – Allow for a more fine-grain meeting room filtering in the Portal – filter by floor, amenities, size, etc.
  • Member Portal – Move the Forgot Password link in the sign-in box
  • Member Portal – UI improvements when you have multiple languages

FIXES

You reported these issues and we fixed them:

  • Kisi integration should not remove access of members that were granted access manually in KISI
  • Charging an invoice via card on file triggers an automated sync even if the accounting integration is set to manual sync
  • Connect to LinkedIn account with all browsers throws an error in some cases
  • SaltoKS authentication issue in some cases
  • Custom properties with a name that contains space/symbols for team/member could not be shown in invoice/contracts templates
  • ‘Base total label’ is confusing on the invoice template
  • One-off Fees sorting by date doesn’t work for newly added fees
  • When the tax rate is set to Not Selected – create invoice is not working as expected
  • The floor selection box looks broken when location name is too large
  • Approve contract does not refresh companies page and the contract is not seen on the company’s page
  • When you sign contract from Contract page company’s pages is not refreshed and you do not see the new membership – the same is when you Terminate contract (you do not see the Membership end date until you refresh)
  • Occupancy report amount for an office is counted twice when prorating
  • Invoice export to CSV – Address, ZIP, City is not exported when billing address is the same
  • Saving an invoice while in ‘Manual bill-run’ process does not close the window and does not notify for successful operation
  • The bill-run summary is wrong when having missed memberships – it shows $0 amount
  • Export private offices fail if there is an individual moved into some of the offices
  • When change membership end date – Day Passes failed to end in KISI Integrated Space
  • Terminate a contract for contract without end date (membership and lease) – throws an error in some cases
  • Member Portal – date format is not respected in the create booking dialogs
  • Member Portal Checkout UI – From and To filter does not work when the resource is CanBook & Time

Our next release is scheduled in 2 weeks time and will be awesome. We have another set of great new features and improvements lined up for it already.