March 11th, 2019 Release

6 min read

March comes with a big bag of awesome new integrations, features, internal improvements and bug fixes. All of these are highlighted in this post and we are more than sure you will enjoy all of them.

— TL;DR —

We released:

  • HubSpot Integration OfficeRnD - HubSpot Integration
  • Forte Payment Gateway Integration OfficeRnD - Forte Integration
  • Place Payment Gateway Integration OfficeRnD - Place Integration
  • Few more cool stuff

We Improved:

  • Released many performance improvements and we are also working on many more. Our dedication to making the platform as light and fast as possible is strong as ever.

We Fixed:

  • More than 40 bugs that were making your life harder than it should be

——

HubSpot CRM Integration

OfficeRnD - HubSpot Integration

We are thrilled to bring the power of one of the most widely used CRM platforms to OfficeRnD. HubSpot lets you fill your CRM with website visitors through lead flows and collected forms tools. With this integration, you can quickly sync these leads to OfficeRnD and vice versa, thus saving you time and streamlining the communication between your sales and operation teams.

HubSpot integration can be Activated and Configured through Settings -> Integrations and you can start syncing information from your CRM to standard and custom properties of OfficeRnD’s Members, Companies and Opportunities.

The configuration of the integration acts as an interpreter between OfficeRnD and HubSpot. Depending on how you set up the mappings in the integration you can define which team changes should take precedence. As an example, when the sales team moves a deal between its different stages, the properties of that deal should always override the settings of the corresponding opportunity in OfficeRnD, which is why the direction of the mapping should be one-way – from HubSpot to OfficeRnD.

And because OfficeRnD is native to multiple locations our integration with HubSpot is also easy to set up with multiple locations. In the locations mapping section, you need to specify the property that defines which HubSpot companies and contacts should be synced to the different locations in OfficeRnD and you are good to go.

There are tons of opportunities emerging from this integration and because we know you will be eager to try it out we have published a detailed article here helping you configure your sync.

Forte and Placepay payment gateways

OfficeRnD + Forte + Placepay

We are introducing two new options for payment gateways integrations – Forte and Placepay. They are an addition to our ever-growing list of payment providers OfficeRnD integrates with.

Both of these new integrations enable your members to pay for services and memberships directly from OfficeRnD using a Credit Card or ACH transactions. We also support multi-location with both so you can connect each location you have to a separate account and differentiate the bank accounts collecting the memberships fees.

 

Filtering Invoices by Date

We heard from many of you that filtering the invoices list in Billing -> Invoices only by month is just not enough. This is why today we are introducing a new selector which will help you filter your invoices from/to specific dates.

We are also planning to introduce this in the Companies and Members view pages but this will come with the re-do of these views which is coming soon ( Shhh….this is a secret 😛 )

OfficeRnD Invoice Filters

 

Following is the list with all changes and updates included in this release of OfficeRnD:

NEW

  • HubSpot CRM native integration
  • Forte payment gateway integration
  • Placepay payment gateway integration
  • Ability to filter the invoices list in Billing -> Invoices by date
  • Permission settings for Detach invoices, Read/Generate/Send receipts
  • Ability to apply a discount after changing the price of memberships with price override
  • Auto-select country code for phone fields depending on the space country

IMPROVEMENTS

  • Multiple performance improvements making the OfficeRnD platform faster and more resilient
  • Update of the iOS mobile apps to the newest Apple Store requirements

FIXES

  • The platform’s Calendar was displaying resources which are not available.
  • Meeting room availability option wasn’t working with future start/end dates
  • Non-member (contact users) had a wrong view of the calendar for all members
  • When exporting (selecting) fees, you had to scroll down at the bottom so you can tick and export the whole list.
  • Custom pages – External page tokens for Company weren’t populated
  • Adding a new member to an active company was setting their status to “Contact”
  • The Help article link in the configure integration popup wasn’t working
  • The ACH hyperlink to the article in the settings window for payment integrations wasn’t working
  • Custom roles were unable to Add/Edit Benefits and How to Guides
  • It was possible to create a membership without a start date through the API
  • Calendar’s Week view’s arrows  weren’t working as expected
  • Changing user permissions was taking effect only after the user logs out/in
  • Users weren’t logged out from other sessions (tokens) when changing a password.
  • The Admin dialogue for booking a meeting room was always resolving the booking policy by the status of the admin, not the Company/Member status
  • Bookings weren’t seen in Day view in the calendar – when organization and meeting room had 12 hours difference in Timezone settings
  • Search option in Community/Members wasn’t properly filtering the members when using tags as search words
  • Members Portal – searching by member/company Tag wasn’t working
  • Companies with tags weren’t appearing in the search field of the Members Portal
  • Personal Memberships weren’t showing in the Member Portal
  • Custom properties filter in Members report wasn’t working
  • Optimize Google API calls when synchronizing bookings
  • Calendar’s Daily bookings weren’t visible due to Timezone issues
  • Checking in for an occurrence of a recurring booking using the Tablet App was creating a check-in with a wrong period
  • Slack configuration wasn’t being saved
  • Xero sync behavior wasn’t being changed in the UI
  • Email templates were always showing 2018 in the footer
  • Plans unique code validation was working only after refresh
  • Number of members on the list of companies included “formers” (as well as when you open the company)
  • Billing flows for Custom properties and Non-Active members weren’t working
  • Bookings from Monday till Friday counted as 4 days instead of 5
  • When you bill by Member Start date and have a different bill date for company and company’s members – automatic bill run was creating personal invoices
  • Automated check-ins from Kisi weren’t working correctly
  • Multi-currency is wasn’t handled well for some Payment Gateways
  • Calendar filter under Community -> Bookings wasn’t filtering as expected.
  • Community -> Bookings filter by start and end date was showing more bookings than expected
  • The Tablet App wasn’t respecting the Admin sessions
  • Required custom property Multi-Select wasn’t allowing you to continue to signup
  • Pulling charges from an external accounting wasn’t removing deleted charges

We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.

officernd-roadmap-2019

OfficeRnD Roadmap 2019

4 min read

2018 was an incredible year for OfficeRnD. We grew 4x in pretty much every business KPI but what really excites us is how much ‘product’ we delivered in 2018.

Of course, we have bigger plans for 2019. Our team is heading north of 40 people in total (20 strong of them working on the product!) which will result in a lot of great improvements and new functionalities.

After lots of conversations, brainstorming sessions and customer discussions, we created the first version of our Roadmap for 2019.

We will be focusing on 4 main pillars:

  • Being the easiest to use, yet most advanced coworking management platform;
  • Providing the best possible member experience;
  • Expanding our serviced office management feature set;
  • Being the easiest to extend and onboard platform.

Being the easiest to use, yet most advanced coworking management platform motion is focused on maintaining and improving all the current functionalities, including multi-location support, customizations, performance and more alongside with developing new features, new reports, and integrations.

Bringing our member-facing tools (Member Portal, Mobile App, OfficeRnD Rooms, etc.) to a new higher level will be the focus in Q3 & Q4 of 2019. Complete redesign of the Members portal, new functionalities in the Mobile App and OfficeRnD Rooms will help you bring your community further than ever before.

Expanding our serviced office management feature set objective is related to expanding on our Contracts story, adding more billing capabilities, such as charge sheets, improving our provisional bookings story and adding more reports and dashboards.

And last but not least our efforts of making OfficeRnD the easiest to onboard and extend platform will cover data importing improvements, extending our API, adding better app-to-app authentication, and new hosted door access integration capabilities.

And because we know you will be excited to know when you can expect all of these goodies here is a visual timeline* which will help with that.

*We are doing our best to execute on our planned timeline but we live in an agile and flexible world and sometimes our plans change along the way.

OfficeRnD Roadmap 2019

You can connect with me at martin@officernd.com if you want to discuss our roadmap. I’d love to hear your thoughts and ideas.

Following is the list with more details:

Management Tools

We’ll continue to innovate and create better management capabilities, more automation, and better integrated and connected flexible workspace.

Management Platform

  • Contracts – break clauses and auto-renewals;
  • Bookings – improved provisional (tentative) booking flow;
  • Billing – advanced scheduled bill-runs, deposit return flow, member statements and more;
  • Issues – define custom types, reporting, and better UI/UX;
  • Analytics – more reports and customizable dashboards;
  • Experience – performance improvements, global search and new admin notification system;

Possible Third-party Integrations

  • WiFi – Cisco Meraki;
  • Sales CRM – MS Dynamics;
  • Payment Gateways – Moneris and more;
  • Events – Eventbrite and Facebook;
  • Printing – PaperCut;
  • Guests/Visitors – Greetly, Envoy;
  • Contract e-sign – HelloSign, and/or DocuSign;

Please, note that these are direct integrations we’re planning to work on over the next months but we can’t commit that they will all fit into 2019.

Member Tools

We are more committed than ever to providing the best and most complete digital user experience for your members. That’s why a big part of our Roadmap for 2019 is geared toward your Members.

Members Web Portal

  • New User Interface and Improved Experience.
  • Social Login – allow your members to login or signup with their connected social profiles, such as Google, Twitter, etc.
  • Member Self Service 2.0 – an iterative improvement on how members’ interact with the platform;
  • Forum style Community Boards – allow creating custom boards, such as Job postings, Tasks, etc based on categorized posts;

Mobile App

  • Bookings 2.0 – improved scheduler capabilities, new UI and improved experience;
  • Push Notifications & real-time collaboration for new posts, messages, events and what’s new;
  • Non-member screens – allow non-members to learn more about the space, book resources or signup;
  • Connected Door-Access – allow your members to access the space via one of our door-access integrations;
  • Localization Options – allow changing the language and localization options of the app;
  • Issues – ability to submit an issue from the app;

Add-ons & Extensions

In 2019, we’ll be aiming to connect more and more points of your shared workspace.

Meeting Room Tablet App

  • Direct bookings – allow members to book directly from the tablet;

Of course, a huge part of our planned work for 2019 is to continue improving all the existing functionality, integrations and better support you and your growing businesses.

Even more, we’re already working on big User Interface & Improved Experience face-lift that will span through all our products, from the Management platform to the Mobile app, Member portal, and all Extensions. It is going to be Great!

These are a lot of items, right? Sure, they are. But our growing team and drive to completely connect your flexible workspace motivate us even more to continue our amazing product journey.

February 7th, 2019 Release

5 min read

The early February release of OfficeRnD is a big one – we have focused on improving the meeting room experience, more multi-currency options, and many other new features and minor fixes you can read about in this blog post.

Booking Reminders and Required Check-in

Edit Booking Policy - OfficeRnD

Meeting rooms are in the core of every coworking space. Booked and not used rooms is one of the biggest pains of every Community Manager. With this release of OfficeRnD, you will have two new options helping greatly with situations like this – “Booking Reminders” and “Required Check-Ins”.

“Booking reminders” will allow you to send an email reminder set amount of minutes before each meeting to its organizer. In this way, members will be less likely to forget or miss a booking unintentionally.

If reminders alone are not enough for you, now you will be able to activate a “Required Check-In” option in the booking policies. Every booking created under the policy will need a member to manually check-in within a set amount of minutes after its start because otherwise the room will be released and set as “Available”. Members can check-in in a couple of ways:

  • Each booking owner will receive a booking reminder (if not disabled) set amount of minutes before the booking’s start. In this email, there will be options for “Check-in” or “Cancelation”. Standard cancelation policies apply after manual or automatic cancelation.
  • On the “RnD Rooms” App screen connected to the specific room, a “Check-in” button will appear after the start of each booking made with the required check-in.

In order to enable the “Booking Reminders” and/or “Required Check-In” policy you should go to Settings-> Platform -> Calendar&Bookings and Add or Edit a Booking policy

Set Default Currency per Member

Required Check-In

A couple of releases back we released the first multi-currency options in OfficeRnD. Since then we are constantly introducing improvements and new features on top of what we already have.

This release we are ready with something really interesting. Now you will be able to set a default currency for each member/company and when issuing financial documents for them (invoices, credit notes, etc.) they will be automatically generated with that preference in mind – no need to select the wanted currency every time.

To set the default currency for a specific member/company: firstly, make sure your organization has the Multi-Currency option enabled (Settings -> Billing), that you have added the currencies and the conversion rates you want to use and then you will find the option under “Edit” of Billing Details of specific member/company.

Members report

We are constantly trying to add new and new reports to our platform because we know how important they are for Coworking spaces. We are happy to say we have released one of the most highly requested reports – Members Report.

 

Member Report

 

The report has 5 sections, and each gives you useful information:

  • New members – shows you how many net new members you have in a specific month of the selected period
  • Lost members – shows you how many members moved to “Former” status in a specific month of the selected period
  • Active members – show you how many members with status “Active” there were during a specific month of the selected period. This data will also include members who have been “Active” for only a part of the month and then lost, meaning all Lost Members during a month will be also counted in the “Active members” pool of this month.
  • Net New/Churned Members – shows you the “New members” minus “Lost members.
  • Net Growth – show you the percentage difference of how many members you had in a specific month of the selected period compared to the previous to it month

Following is the list with all changes and updates included in this release of OfficeRnD:

NEW

  • “Booking reminders” and “Required Check-Ins” for bookings
  • Default Currency per Member
  • New Members Report
  • Ability to disable the Billing tabs (as well as individual sub-tabs) in the Members Portal
  • Wider choice of “Period Start” and “Pay For” options when generating invoices through the “Add Invoice” dialog
  • Ability to add custom properties for one-off fees
  • Ability to fix the deposit amount (for all kinds of plans) to the plan’s price in the selected ratio
  • Beta version of native HubSpot integration (There will be more information on this in our next release)

IMPROVEMENTS

  • Improvements in three of the Payment Gateway integrations – Authorize.net, Braintree, CardConnect

FIXES

  • Booking credits were not restored when the “End Date” of membership is removed
  • Editing or Canceling recurrent booking that is synced with Google was throwing an error
  • When assigning a member with an existing membership to a Private office desk it was failing
  • Dashboard bookings report endpoint was throwing error 500
  • Center managers were not able to delete Benefits and How to Guides (everything under Collaboration menu)
  • Custom properties filter was not working if you have 2 select (multi-select) custom properties
  • Custom properties filter (select and multi-select properties) after an update was not showing the correct values
  • Updating a direct debit charge status was resulting in a failure when external services are missing
  • Value credits for memberships starting in the future were incorrectly generated until the start date of the membership
  • Re-accounting of recurrent booking that used hourly credits and value credits (coins) was not working as expected
  • Void Billing permission without Edit permission was not working
  • Custom permission was remaining to the Teammate after you downgrade his role to Viewer\Receptionist

We are constantly working on many new features, improvements, and fixes. Use our support channels if you want to submit feedback.

January 18th, 2019 Release

4 min read

2019 has already started and here at OfficeRnD, we are already working hard at adding new features and improving existing ones. The first release for the year brings many new and exciting things ranging from Overpayments syncing from Xero and New filter and utility functions in templates to minor fixes of the Weekly reports and the Memberships filters.

Sync Overpayments from Xero

Working closely with our clients showed in most cases Overpayments originate in the accounting systems and often Space Managers/Operators working in the OfficeRnD platform don’t understand such have been created.

In order to prevent mistakes and lost overpayments, we developed a sync between Xero and OfficeRnD where once every 6 hours OfficeRnD will pull new information about overpayments from Xero and if there are new/updated overpayments they will be also created/updated in the Billing -> Invoice section of OfficeRnD.

In order to enable Overpayments sync from Xero you should go to Settings -> Integrations -> Xero -> Configure and mark the checkbox of “Pull overpayments automatically” in the tab “General”.

 

Note: Overpayments originating from Xero will not be editable and voidable in OfficeRnD. Each Overpayment will have a “Source” property where users can see where the origin of the document is. 

 

“RnD Rooms” App Customizations

The ability to choose the colors for the “Available” and “Occupied” statuses in the RnD Rooms app is a very important part of the branding of each office space.

Now, if you use the “RnD Rooms” app, you will find the option to customize the “Available” and “Occupied” colors, the logo and whether you want to show or hide the room price in Settings -> Apps -> Theme under the “Meeting Rooms Tablet View” section.

RnD Meeting Rooms App Theme Settings

 

Status History of Members and Companies

Office RnD Company Status History

With this release, OfficeRnD Managers/Operators will have the ability to see the Status History of all companies and members in the system.

Next to the current status tag of each company and member, now a small clock-like-looking icon can be found. Clicking on this icon will open a pop-up with the Status History information which contains a line for each status change this entity has gone through specifying: the status, the time period for which this status was current and the activity which triggered the change to this status.

 

NEW

  • OfficeRnD is syncing overpayments originating from Xero
  • New filters and utility functions for templates
  • “RnD Rooms” App customizations
  • Ability to see the status history of Members and Companies
  • Re-accounting of bookings option when editing coins

IMPROVEMENTS

  • Enabled editing and deleting coin seeds
  • Updated the IronWiFi integration to facilitate the latest API changes

FIXES

  • Could not generate and export invoices with 100% discount/$0 value
  • Occupied Desks in Occupancy report respected only Private office size, and not the desks with parent Private Office
  • Deleting a member that is a Teammate leaves it as No Name/No Location in Teammates grid
  • Invoices with Total amount of $0 could not be downloaded
  • Resource deposit cannot be removed when the target plan has a deposit
  • Custom admin permissions were not allowing the admin to send receipts
  • Remove portal permissions when a member profile is deleted
  • Memberships filter by Plan Type was showing the type not the name of the Resource
  • Users/Check-ins dashboard list doesn’t get filtered by member status
  • Member portal – Benefit cards are not ordered ok when there is not enough space
  • Membership with invalid Plan (the plan is removed for that location) makes the Membership list not to load
  • All KPIs were missing for Draft locations
  • Weekly reports were not sent if there was an already deleted teammate
  • Member portal session was only 24 hours
  • Adding an opportunity to a team was not changing the member statuses accordingly
  • Filter by valid payment ID in the Public Charges API throws error 500

We are already working on many new key features and improvements related to ‘Multi-currency invoicing‘, ‘Members portal’, stability, performance, and many more.

December 20th, 2018 Release

2 min read

The holiday season is just around the corner and while we’re all looking forward to it, we are working hard to continue improving our platform. The main focus this week was on enabling multi-currency invoicing, improving how you manage desks and resources and fixing minor issues.

Multi-currency Invoicing

Often times you may have to issue an invoice to your international members in different from your main currency. With our latest update, you will be able to issue invoices in multiple currencies in your account.

In order to enable multi-currency billing, you can go to ‘Settings / Billing’ and check ‘Enable multi-currency mode’. Then you need to add the current conversion rates for your preferred currencies and save them. When you are done with setting up the rates, you can now go ahead and add an invoice in any of the newly added currencies.

Invoice issued in EUR in USD-based account.

Notes:

  • If you have accounting integration enabled (such as Xero or QuickBooks), the integration will take care to sync the invoices with their respective currency with your accounting solution.
  • You need to manually update the exchange rates when needed. Previously issued invoices will keep their rates from the time of issuing. 

This is the first version of our multi-currency support. In the next iterations, we will add an option for automated currency rates, as well as being able to set preferred currency per client.

NEW

  • Multi-currency invoicing

IMPROVEMENTS

  • Improve the desk/office assign dialog – allow assigning desks with status pending for the remaining available period.
  • Introduced Pending status filter in the members and companies lists. Now active status filters only the real active members and companies.

FIXES

  • The number of members and companies on some pages are calculated differently and in some cases can result in different numbers.
  • Occupancy report is wrong when an office desk membership is relocated.
  • SaltoKS integration can get disconnected in some API edge cases.
  • Could not view and edit invoices in Manual Bill run when using custom permission role.
  • Custom permission roles cannot add company/member when there is a company/member with the same email or name (duplicate).
  • Add overpayment button should not add the overpayment with tax.
  • Terminated memberships cannot be assigned in some cases.
  • Terminated membership filter by Assign does not work as expected.

We are already working on many new key features and improvements related to ‘Meeting Room tablet display improvements‘, ‘New members report’, ‘Credit/Coins management‘, and many more.

December 13th, 2018 Release

3 min read

The holiday season is just around the corner and while we’re all looking forward to it, OfficeRnD releases must go on! The main focus this month is on improving our reports, data quality, bug improvements and enabling some new use cases, of course.

Main Dashboard additions

We updated the main dashboard of OfficeRnD, adding 3 new important KPIs, as well as we improved some of the existing cards.

  • New ‘Revenue Occupancy‘ card – showing ‘Revenue Occupancy’ and your targets compared to your recurring revenue
  • New ‘Revenue‘ card – showing your monthly revenue split by one-offs and recurring
  • New ‘Todays Bookings‘ card – showing ‘Tentative’, ‘Paid’ and ‘Total bookings’ for the day
  • New ‘Users‘ – showing ‘Total users’, ‘Active Member users’ and ‘Monthly active users’

We’d love to hear your thoughts on these, as well, as what else you’d like to see on the main dashboard.

Note: We’re also working on the ability to configure the dashboard – rearrange and chose which cards you’d like to keep. Stay tuned for more.

Half-day passes

As part of the Checkins and Passes story, we’re adding the ability to ‘cut’ your day passes in halves. In order to do so, you can go to Settings / Resource Types and open the ‘Hotdesk’ type. Then you need to set the option ‘Checkin in Mode’ to ‘Half day’. Once the option is set, when you or your members’ checkin / checkout, at the end of their presence the system will automatically account for either Half or full day based on the following formula: ‘If the duration of their stay is below 1/2 the business day, it’s a half day, if more than that, it will use an entire day pass’.

Note: This will change the previous logic of accounting the day passes at the time of checkin and now, the accounting happens at the time of checkout.

Following is the list with all changes and updates.

NEW

  • Main dashboard additions
  • Ability to manage half-day passes
  • Ability to set different business hours per location

IMPROVEMENTS

  • Improved payment integrations sync contact and payment details sync
  • Mobile Keys story for Salto PRO Access – set the phone property when syncing
  • Ability to download all required information for when members accept the T&Cs
  • Back-to-back bookings user experience improvements
  • Link Memberships report to the Memberships list
  • Expose payments APIs

FIXES

  • The status of the office is not correct if the children desks are reserved or available soon
  • Occupancy discrepancy in Private offices when you have partially occupied offices
  • Marking a private desk unavailable does not update the private office children count
  • You can assign a single membership to multiple desks for the same period in some cases
  • Custom roles do not see the ‘check in’ button and check in history button on member pages
  • The ‘teamName’ property is not available within the Admin ‘Member Booking’ email templates
  • Custom permission without dashboard view cannot check-in members
  • Members portal signing up as a non-member does not work in some cases
  • When changing the selected Contract from the ‘Add Invoice’ dialog, the Reference field is not updated
  • Opportunities from capsule are not synced when added for an existing company and setting for untagged companies is disabled
  • Capsule sync creates companies without location which could be a major issue after that
  • Capsule CRM sync doesn’t track activity properly in some cases
  • GoCardless payment stay pending until the expected payment date, even if they fail earlier
  • Preparation slot input is always visible when editing, no matter if the policy is enabled or not or if there is a non zero value
  • Weekly reports fail to send in some cases

We are already working on many new key features and improvements related to ‘Meeting Room tablet display improvements‘, ‘New members report’, ‘Multi-currency support‘, ‘Credit/Coins management‘, and many more.

November 22nd, 2018 Release

4 min read

We did another 3 big releases of the OfficeRnD Platform in November. The main focus this month was on bringing more depth to our billing and reporting. We’re introducing new memberships report, overpayments, and improved multilocation billing with Xero.

Memberships Report

Memberships Report

The new memberships report provides vital information about your performance in regards to Memberships, broken down by month. You can filter the report by location, by a plan type, by a group of plans or by accounts.

The report shows detailed information about New vs. Active vs. Terminated Memberships, Net New/Churned Memberships, New vs. Lost vs. Total Revenue, Net New/Lost Revenue, % New/Active vs Previous Month, and Discounted Memberships.

Memberships Dashboard

We also improved the Memberships dashboard by adding date filters to it as well adding more data. You can check it out at Dashboard / Memberships

You can check the new Memberships report at Reports / Memberships Report or read more about it here.

Overpayments

An overpayment is a normal payment that is in excess of what was originally due to an invoice for a member. When a member pays more to an invoice, you may now record the excessive amount in OfficeRnD as an Overpayment. The overpayment can then be used as a credit and applied to the member’s next invoice or eventually refunded to the member.

The overpayment will be synced automatically with Xero if you have the integration enabled.

You can read more about how to start using Overpayments here.

Multilocation Billing with Xero

Multilocation management is complicated enough by itself. Multilocation billing shouldn’t be though.

We’ve continued our effort to improve our multilocation billing story in combination with Xero by:

  • Adding ‘location‘ tag on invoice line item, and;
  • Exposing more tracking options, such as branch and profit & cost center.

Adding the location tag on invoice line item level is a major milestone for us in order to allow you to bill and account separately a company or member that has memberships and one-off fees in different locations.

Following is the list with all changes and updates.

NEW

  • Memberships report
  • Overpayments
  • Deduplication – warning when adding new members or companies with same name/email.

IMPROVEMENTS

  • Improved phone fields validation
  • Improved manual bill run performance
  • Improved multilocation billing
    • Expose more tracking options for Xero
    • Map invoice line item location from OfficeR&D to Xero
  • Base the resource rate half-day and daily rates on the length of the business hours
  • Add filter by contract in the add invoice dialog
  • Improvement Permissions
    • Manual Payments permission
    • Contract approvers list allows to chose from the list of admins with approval permission
  • Implement user login locking upon many invalid logins in the member portal
  • Improved eZeep integration – unlinking removed users from OfficeRnD

FIXES

  • Draft resources should not affect the ‘total capacity (KPI)’ on the Space Growth dashboard
  • The bookings list in the Members portal does not load past the first 30 bookings in some cases
  • When you have a payment method set to ‘auto’ and have direct debit/ACH and credit card, incorrect Processing fee might be applied
  • Processing fees cannot be credit noted from the invoice
  • Fix the learn more link under Settings/Import/Resources to the correct page
  • Custom permissions do not allow users to manually add a payment to an invoice in some cases
  • Unavailable private office desks make private office partially occupied
  • Fixes in the SaltoRnD scheduler
  • Edit custom properties type creates two custom properties in some cases
  • Double booking through the API results in possible duplicated bookings in Google
  • Meeting room tablet displays masks booking information in some cases
  • Invoices with 1 decimal digit cannot be paid with PayPal
  • If there is validation error on manual bill run, processing fees are created and not invoiced which may lead to duplication
  • You can not edit a custom property in some cases
  • Admins are not receiving the membership cancellation notification email in some cases
  • Checkout/ signup summary doesn’t show correct billing period (dates) if proration setting is the first invoice
  • Prevent setting an invoice number manually to already existing number
  • Updating a booking created from the public calendar does not send ‘updated’ notifications in some cases
  • Importing resources does not show the imported file

We are already working on many new key features and improvements related to ‘Meeting Room tablet display improvements‘, ‘New members report’, ‘New member portal design‘, and many more.

October 29th, 2018 Release

3 min read

We did another 3 big releases of the OfficeRnD Platform in October. The main focus was on setting targets, extending the membership and contract management and making tens of small and big improvements.

Setting up Revenue Targets

 

You can now set location-specific monthly revenue targets.

The revenue targets allow you to keep track of your Revenue Occupancy – your actual revenue as a percentage of your target revenue. Revenue Occupancy gives you a more accurate measurement than the traditional occupancy in many instances as it takes into account discounts and price differences.

With the new update, you can now set a different target for each month. This is especially useful when you’re opening new locations. In this cases, you can set a target for the first month to hit 40%, then up to the 6th month 60% and then 80+% occupied at the end of the first year.

You can read more about it here.

Memberships Billing Period

You can now change the default billing/invoicing period on a membership level – for example, you can create yearly or quarterly memberships.

The new functionality allows you to create discounted plans which require a longer commitment and suggest predefined invoicing periods. The plans you can expose on the signup pages, as well as in the members’ Shop.

You can read more about how to start using the new feature here.

Member Portal – Improved About Us page

We’re also introducing a new “About us” page that is replacing the previous “Space” page. The new “About us” page features 4 major components:

  • Hero Header – header, picture and detailed description of your space
  • Locations – a beautiful list of all your locations
  • Your Team – wall with your admin team (if it is visible)
  • Contact Us – at the end is the contact us section with your email and button to send a feedback/issue

You can enable the new “About us” page in Settings / Apps / Member Pages.

NEW

  • Ability to set location-specific monthly targets
  • Ability to specify membership billing period/length – yearly, quarterly, or custom
  • Ability to separate invoices by contract
  • New Members Portal About us page

IMPROVEMENTS

  • Ability to configure who can use day passes allocated by a monthly plan
  • Assign period for credit notes – copy from invoice
  • Improved filters in the admin on all screens
  • Improved delete company/member procedure
  • Improved Occupancy report – added the target
  • Improved Capsule integration reliability
  • Ability to specify if value credits are valid for specific resource rates or resource types
  • Ability to populate the hourly or value credits number on the contract template
  • Improved Members Portal members wall
  • Ability to specify permission for deleting files

FIXES

  • Revenue report and invoicing round numbers differently in some cases
  • Exporting more than 50 invoices when there is accounting integration returns Failed to load request in some cases
  • Various permission and roles improvements
  • Door access security groups are not shown when the Salto integration is enabled
  • Hourly Credits added from membership shows “Added Manually” in some case
  • Improved IronWifi automated checkins
  • Admin notification when adding a member to the portal is not sent to the location specific email, but to the common email
  • Google integration does not work properly when the google resource has more than 1000 bookings
  • Value credits (coins) are not visible in the members portal
  • Cannot generate PDF for paid invoices – because of restriction for Editing Paid invoices
  • Automated bill run should not send ‘draft’ invoices

We are already working on many new key features, such as ‘Overpayments‘, ‘Memberships Report’ ‘New design of the Signup‘, and many more. Let us know if these would solve your current problems and how?

October 5th, 2018 Release

5 min read

We did several awesome releases of the OfficeRnD Platform in September. The main focus was on making the backend management platform more robust by extending it with custom permissions, processing fees and 10s of major or small improvements and bug fixes.

Roles & Permissions

You can now create custom roles and grant specific permissions for them. Once you create a new role, you will be able to assign it to your teammates which will grant them only the specific permissions as defined in the role.

The interface will allow you to choose the permissions based on the System Modules and then dive into each module specific entities and actions that can be taken upon this entity.

You can read more about it here.

Processing/Convenience Fee

You can enable the Processing (Convenience) fee feature to automatically apply a fee to any payment that a member makes using a credit card.

Often, the credit card processing fees can become a serious burden on your business. You can mitigate it by applying a processing fee to your members to cover for your costs.

Please, note that your country and state laws may govern how and if you can apply such fees to your members. In many cases, the convenience fees are legal, as long as you explicitly state that the default payment option should be, for example, bank transfer, but for your members’ convenience, paying by credit card might be charged an additional fee.

You can read more about how to enable the feature here.

Member Portal – Add Member

Part of our Member self-service story, we’re adding the ability for your members to add their teammates.

Note: Only the contact person(s) of the company will be able to add team members. 

The flow works as follows:

  • Adding a team member will add them to the company
  • The admin will receive an email that a member has been added
  • The admin should then take care to invite them to the portal (and/or continue their profile setup)

Important: Adding team member will NOT automatically invite them to the portal or grant them any permission. 

NEW

  • Processing/Convenience Fee
  • Custom Roles & Permissions
  • Members Portal – Add Member

IMPROVEMENTS

  • Contract Numbers strict mode – disable managers from being able to change the contract number
  • Ability to populate the Contract Number(s) to the Invoice
  • Export resource (desk, office, etc) location & parent office name
  • Allow creating custom properties for locations
  • Search by company (and member) should search by the member billing details (name, address, etc)
  • Improve Community/Bookings filters
  • Localization – additional calendar settings – 12 (AM/PM) or 24 hours, the first day of the week
  • Ability to filter invoices and companies/members by payment method
  • Allow for filtering out all invoices that failed to sync under Billing/Invoices
  • Contract approval rules should be applied to all contract types
  • Additional filters in community/users view
  • Expose the company billing address in contract templates

FIXES

  • Zapier actions do not show custom properties for the respective entity
  • Custom property string not showing a difference between question and answer
  • Incorrect booking summary when you have 100% discount for a resource rate
  • Mobile App – improved privacy options related to bookings
  • Activity is not tracked for visits and visitors
  • Charges created from the Pay Now button are not synced with accounting software automatically
  • Bookings can be created on a room that has a full-day booking generated by Google
  • Charge and Edit invoice from Admin does not sync the invoice automatically with Accounting (QB/Xero)
  • Accounting – sync manually throws an error when you create an invoice in some cases
  • No emails are sent when a payment fails during bill run in some cases
  • Public booking summary page on checkout isn’t scrollable on Mac
  • Plan page URL doesn’t open the plan, but the list
  • When you click on an office link it takes you to the floorplan but the office is not highlighted
  • Admin main menu does not hide properly for pages that need to be taking 100% width
  • Companies with an apostrophe (‘) in the name or email are not synced to QB
  • Disable edit of sent invoice – there is an error when you try to send an already sent invoice but actually, the invoice is sent
  • Deleting canceled booking with applied cancelation policy that used monetary credits returns 500
  • Enable/Disable Sync with accounting should not be restricted by the option to Edit/Delete invoices
  • Recurrent bookings from Google should not have Delete and Cancel buttons (like ordinary bookings)
  • When adding License Agreement the Validation rules are shown after clicking ‘Add & Approve’ or any other button which leads to bad UX
  • Signing up through the Public calendar does not save the password the member set in some cases
  • Inconsistent behavior in credits grid when the seed is canceled
  • Location name is not populated in some cases in contract & invoice templates
  • Recurring bookings can be double-booked in some cases
  • Invoice grid on customer page should be sorted by default by Issue date; Also Bookings should be sorted by default by Booking (newest to oldest)
  • Edit invoice does not sync the invoice automatically with Accounting in some cases
  • Members portal  – When there are no amenities on the calendar there is a blank field
  • Members portal – Plans do not load in some cases
  • EndDate is 1 day before the actual end date of the invoice because of Timezone + hours
  • Edit booking does not respect the double booking validation in some cases
  • Resource-based target when having offices & children desks are calculated incorrectly in some cases

The next release is already in progress and will feature some key functions, such as ‘Processing Fees‘, ‘Improved Members’ Self-service‘, and ‘Better filters in the admin‘.

September 5th, 2018 Release

3 min read

September is coming with another big release of the OfficeRnD Platform. The focus was on several very important improvements that many of you were waiting for.

Roles & Permissions

Private Beta

You can now create custom roles and grant specific permissions for them. Once you create a new role, you will be able to assign it to your teammates which will grant them only the specific permissions as defined in the role.

The interface will allow you to choose the permissions based on the System Modules and then dive into each module specific entities and actions that can be taken upon this entity.

Please, note that the Custom Roles is in Private Beta for the next 2 weeks (until the next release). If you would like to give a try and have a new role added to your account, please, contact support@officernd.com.

Customizable Purchase Flows

The ‘purchase flow’ (Signup flow, Public booking flow or internal Purchase, etc) defines what should happen when a new member is about to signup or book a meeting room. For example, whether the new member should be charged immediately, or only require their payment information, etc.

The new purchase flow system will allow you to define more granular flows based on the type of member that is purchasing a product. For example, you can specify that the ‘private office members’ are not going to be invoiced immediately while the ‘hotdesk members’ will be invoiced for their purchase immediately.

You can read more about it here.

New Integrations User Interface

We also facelifted the Integrations page.

Your Active Integrations will be available on top the page where you can see all the details of the integration and if there are any issues with it.

Underneath is the list of all available integrations grouped by their category.

Following are all changes in greater detail:

NEW

  • Advanced roles & permissions customizations (Private Beta)
  • New integrations UI
  • Customizable purchase flows

IMPROVEMENTS

  • Adding new payment (or editing the invoice) should regenerate the PDF
  • Occupancy report improvements:
    • Allow to chose any resource type that is ‘assignable’ – read more here.
    • Added Revenue per sq.ft. (sq. m.).
  • Value Credits (coins) improvements:
    • Ability to change the credits.
    • Improved Transaction log.

FIXES

  • Don’t change the contact person in Xero and QuickBooks.
  • Access that is granted through SaltoKS is removed by OfficeRnD in some cases.
  • Invoice numbering is incorrect when you use {{year}} token before the {{number}} in some cases.
  • When you create an invoice (or issue a credit note) for a fee it doesn’t change its status in the interface (you need to refresh).
  • Cancelation of a single occurrence of recurring booking triggers the double booking validation.
  • Partially occupied private office (membership starts mid-month) does not calculate correctly in occupancy report.
  • Receptionist and Center manager see the widget of KPIs dashboard but do not see any data in it.
  • The first login in IronWifi fails with “Your account has expired” in some cases.
  • Billing/Invoices deep link does not pre-populate the period field.
  • IronWiFi checks in multiple times for the same period in some cases.
  • An individual cannot be added to a company if they have a membership.
  • When integration sync takes too long, users see an error, but the actual sync continues.
  • The Paid watermark is not visible in the invoice template in some cases.
  • Admins cannot remove already added invoice templates from some invoices.
  • PUT Members through the API with invalid member id throws 500.

The next release is already in progress and will feature some key functions, such as ‘Processing Fees‘, ‘Improved Members’ Self-service‘, and ‘Better filters in the admin‘.