Feb 26th, 2018 Release

3 min read

A new release is out and it also brings highly requested features. To start off, we are introducing the ability to apply discounts on contracts and recurring memberships. You can create plan discounts under Billing/Discounts and then use them when you create new or edit existing memberships. The new functionality allows you to define a percentage or value amount that will be taken off the monthly fee for the membership and the system automatically adds the discount to the member invoice as long as their discounted membership or contract is active. Read more. This is the first step of a larger discount story coming with the next releases – to allow members to signup or book resources with discount codes.

We are also introducing cancellation policies for bookings. When you navigate to Settings/Bookings & Calendar, you will find a list of Cancellation Policies which will replace the Cancellation Period that you were previously applying on resource rates. The cancellation policy enables you to define cancellation fees based on a multi-step condition set which can differ for active members and non-members. Make sure to check our documentation for more details.

Next, we’re expanding the list of invoice attributes that you can edit as long as the invoice is not yet updated. The editable items now include the DescriptionUnit PriceQuantity and Discount of every line item. You can review the full list of editable properties in this tutorial.

Here is the complete list of new features and fixes shipped in this release.


  • We’re introducing amenities within OfficeR&D. You can add new amenities to Billing/Amenities. The created amenities can be included in billing plans and resource rates. The amenities added to a billing plan are displayed on the portal and signup pages as part of the plan description. The amenities included in a resource rate are displayed as part of the description of those meeting rooms that are governed by the resource rate. Read more.
  • Improve the members’ select drop-down across the system to display the former members as well.
  • You can now download a presence report created over your members’ check-ins. Read more. 
  • Automatic Tentative Booking Cancellation property under Settings/Bookings&Calendar. You can use it to have the system automatically cancel tentative bookings that haven’t been confirmed. Read more.
  • Contract page improvements – add company and contract type fields on the contract page view.
  • We’re introducing a new chart under Dashboard/Revenue, named Revenue Distribution that splits/groups the revenue report by plan or plan type.
  • Show the values of Custom Properties of type Boolean as “YES|NO” instead of “true|false”.


You reported these issues and we fixed them:

  • Checking in from a WiFi network does not pick a day pass.
  • The Community/Memberships grid could not be sorted by any of the columns.
  • Revenue report prorates plans that are configured not to be prorated.
  • Improve the Add Invoice dialog to better describe how to create a personal vs. a company invoice when personal fees are enabled.
  • You could add a Contract without a member from the Community/Contracts page.
  • Admin notifications for tentative bookings don’t take into account the booking notification preference of the admin team.
  • Filtering by office/location does not work on the bookings page.
  • You could not buy something from the eShop when you have only DD payment provider and have “Ask the user to provide payment details” enabled.
  • You can’t set the Target property of Desk resources.
  • Editing multiple resources breaks them.
  • Custom Pages should be hidden for Drop-In and non-active members by default.

Roadmap 2018

3 min read

2017 was an amazing year for OfficeR&D. We released a lot of great new features and improvements.

Of course, we have bigger plans for 2018. After lots of conversations, brainstorming sessions and customer discussions, we created the first version of our Roadmap for 2018:

You can connect with me at miro@officernd.com if you want to discuss our roadmap. I’d love to hear your thoughts and ideas.

Every feature links to an item in our dynamic roadmap where you can subscribe for updates.

Member Tools

We are more committed than ever to providing the best and most complete digital user experience for your members. That’s why a big part of our Roadmap for 2018 is geared toward your Members.

Members Web Portal

Mobile App

Management Tools

We’ll continue to innovate and create better management capabilities, more automation, and better integrated and connected flexible workspace.

Management Platform

Possible Third-party Integrations

Please, note that these are direct integrations we’re planning to work on over the next months but we can’t commit that they will all fit into 2018.

Add-ons & Extensions

In 2018, we’ll be aiming to connect more and more points of your shared workspace.

Meeting Room Tablet App

  • Check in/Check out – add an option to require members to check-in, otherwise the room might be released; Also, provide check-out to release the room if you finish early;
  • Direct bookings – allow members to book directly from the tablet;

Front-desk Tablet App (NEW)

Of course, a huge part of our planned work for 2018 is to continue improving all the existing functionality, integrations and better support you and your growing businesses.

Even more, we’re already working on massive User Interface & Experience face-lift that will span through all our products, from the Management platform, to the Mobile app, Member portal, and all Extensions. It is going to be Great!

These are a lot of items, right? Sure, they are. But our growing team and drive to completely connect your flexible workspace motivate us even more to continue our amazing product journey. ?

You can connect with me at miro@officernd.com if you want to discuss our roadmap. I’d love to hear your thoughts and ideas.

Have a look at the roadmap board and let us know your thoughts.

Feb 9th, 2018 Release

3 min read

With OfficeR&D you can now create Membership, License and Lease Agreements each coming with a pre-set template, stepped pricing and its own specific contract entities. Navigate to Settings/Contracts to enable all three or read more here about the new functionality.

We are also exposing a functionality to terminate contracts so that you can manage the legal side of the relationship with your customers in a more structured way. Head over to the brand new Contracts section on our documentation portal to learn more.

We are also exposing a set of options to configure different purchase flows for members and non-members. Go ahead and read more about the new settings available under Apps/Signup & Public Calendar.

You’ll also find a few new menu options on the admin side of OfficeR&D. We’ve moved all collaboration options under the new Collaboration tab. We also added a Forms configuration page under Settings and you can use it to customize the address and billing details fields that members have to fill on signup or when they complete their members portal profiles.

See what else is available with this release:


  • Detach line items of voided and credit noted invoices and make them available for invoicing in a new invoice. Read more.
  • Expose Liability accounts in the Xero integration on the OfficeR&D side.
  • You can now enable creating invoices with $0.00 total amount. The option is available under Settings/Invoicing.
  • Display and edit the plan deposit when creating and editing a contract.
  • Add buttons for ‘Add’ & ‘Add & Approve’ when creating contracts.
  • Expose the ‘team.vatId’ property in the Contract template.
  • Improve the Dashboard/Your Space layout.
  • Change redirect parameters for PT-X Onboarding.
  • Enable Kisi to always send welcome emails when access is granted to a member.


You reported these issues and we fixed them:

  • It is possible to delete the only step in a contract.
  • When signing up or booking though the public calendar an invoice is send with confusing text.
  • Creating a new organization with the same slug as an existing company throws error 500.
  • Validate contract steps.
  • Contract dates pickers are not working well.
  • Initial load of the member directory in the members portal is not loading past the first page.
  • You should not be able to delete contracts when there are invoices for the memberships associated with it.
  • In some cases the Invoice number is not sent to Stripe – for instance when it is part of a paid booking.
  • Set Credit note status to Voided – the Voided status is not synced with Xero.
  • Contracted Memberships are locked but you can still delete them.
  • You should be able to edit the name of a contract membership.
  • Editing a resource from the Floorplan has no effect then on the resource all around the app.
  • The ‘required’ checkbox is not working for fields connected to custom properties of type ‘select’ and ‘multi-select’.
  • Email templates for ‘Booking Created – Public’ is not updated and also some properties are not listed in the available properties for usage in the template, e.g. {{resourceTypeTitle}}.
  • You can create organization with same slug as another.
  • Welcome email is sent twice.
  • ‘Multi-select’ type of properties don’t shown on the signup page.
  • Charge fails when it is triggered after a sign up from the members portal with enabled accounting integration and WorldPay PG. There are also issued with the invoice number in this scenario. The invoice number should be generated from the accounting software.
  • The Facebook integration is broken.
  • After detaching a line item (only for one-offs) you need to refresh the browser to invoice those items.

Jan 22nd, 2018 Release

3 min read

Welcome to another set of improvements on the OfficeR&D side. Here are the highlights of this release.

Track the top 3 metrics of your space with OfficeR&D:

  • Active Users – users on active recurring memberships.
  • Capacity – the number of desks added to the floor plan.
  • Portal Users – users invited to the members portal.

Add Custom Templates and Custom Properties

You can now define your own custom templates for contract and invoice documents. You will find a new Add Template button available under Settings/Templates for the invoices and the contracts. What is more, we’ve created a Custom Properties section under Settings, where you can create multiple types of custom properties (including the long-anticipated Date property type) and apply them to contracts, invoices or resources.

See what else we’re enabling:


  • Every change of a contract status triggers an email to your team with details about the changed contract.
  • Define the category of each plan by editing its Portal settings and OfficeR&D will group and organize the Shop view in tabs on the Members Portal.
  • Define the category of each benefit and OfficeR&D will group and organize the benefits in tabs on the Members Portal.
  • Members requesting a meeting booking will now receive two emails – one confirming their request is submitted and one letting them know your team approved the request. Look for the Booking Requested templates under Settings/Templates/Emails if you’d like to customize the default wording. There is more to that – your team will also receive an email notification with details around the requested booking so they can respond in time.
  • Members can now RSVP to events directly from the Dashboard on the Members Portal. 
  • You can filter by a period on the Dashboard/Community page on the admin side of OfficeR&D.


You reported these issues and we fixed them:

  • Enable setting the billing person role from the Add Member and Edit Member dialogs.
  • Booking for 4th of December for a company shows an incorrect message stating that the booking will be accounted on a past date – e.g. 1st of December.
  • Update contracts and re-generated the pdf does not take into account the latest changes on the contract.
  • OfficeR&D allows you to create a contract that starts before the company start date – which leads to membership created without a start date.
  • When assigning a Private office desk from the floorplan, the resource is not selected and is not in the list.
  • The receptionist role cannot add One-off fees.
  • The labels overlap on the Billing chart for unpaid invoices.
  • The Public Checkout Page From and To dates do not respect Business hours setting.
  • Improve the Manual Bill-run period options.
  • When editing a membership, sometimes the system notifies you that you need to manually invoice the membership that is already invoiced.
  • When no Contract Approvers are set, Center Manager can see the Approve button.
  • On the Public Checkout Page, after changing the quantity of the requested resource, the system shows you resources that are not publicly available.

Jan 5th, 2018 Release

3 min read

Happy New Year!

We wish you lots of happy members and great coworking experiences in 2018.

Happy First Release for 2018 too. Here’s what it includes.


We’re introducing our first cloud printing integration – eZeep! Yes, it’s a big deal. The integration between eZeep and OfficeR&D lets you automate the printing operations in your coworking or shared workspace. Read more here

Public Checkout/Booking page

We’re also adding a new Public Checkout/Booking page that allows non-members to search and book any resource you’re offering – from Meeting Rooms to Coliving Rooms, Hotdesks or Parking spots, in a unified and nicer way. The flow is the same standard checkout flow you already know – users are asked to create an account, confirm and pay for the booking. The difference is that they can now book a time slot not just for the usage of a meeting room. When a user books a resource on this new page, they will be listed as a Drop-in member in your companies/members list.


See what else is available with this release.


  • eZeep cloud printing integration
  • Public Checkout/Booking Page and admins can configure which resources are available for booking on it. In order to enable this page, navigate to Apps/Signup & Public calendar and enable the Booking Checkout Page feature.
  • Ability to filter meeting rooms by the floor they are located on, in the calendar available in the admin portal of OfficeR&D.
  • Ability to mark meeting rooms as Unavailable (out of exploitation) in the admin portal of OfficeR&D.
  • We’re introducing improvements in the opportunity UI and functionality.
  • There is a new batch of contract improvements which include showing deposits already held and allowing to change the number of desks.
  • You will now find a ‘missed fees section’ on the member profile even when no auto billing is enabled. This way you can more easily keep track of the fees you need to collect from your members.


The following issues, reported by you, are now fixed:

  • Adding a new Credit Card / ACH in CardConnect does not work in some cases.
  • Cannot add a bank account to a company with PayDock.
  • Occupancy dashboard total number of desks are missing for non-zone resource types.
  • A draft floorplan is all red. Can’t see assignments and pending coloring.
  • The total number of desks on the Dashboard/Occupancy is wrong in some cases.
  • Number of Desks taken from floorplan is not shown correctly on Contract.
  • You are not able to assign resource with 2 memberships with valid dates with status pending.
  • In tablet view when you hide the menu you could show it only with a page refresh.
  • Automated schedule for Contracts removes Served Notice status.
  • Cannot configure Google calendar integration.
  • Custom pages virtual scroll in Member portal does not work and when you have a page for former members you see only 16 of them.
  • Manually added credits for the future creates credits for the current month.
  • Credit bag for a removed resource displays “All meeting rooms” instead of “Invalid”.
  • Book meeting room in the future (more than 2 months from now) should be Not accounted.
  • Deleting a meeting room keeps all bookings but leaves them with no location.
  • Membership with credits created with start date in the future – credits are not shown in the credits grid replace existing.
  • The second click on Meeting room/Hotdesk menu item removes the filter in Members Portal.
  • Search results in the booking checkout flow are not cleared.
  • Assign desk and assign member buttons are shown for membership groups.
  • End date of membership is not taken into account when need to book a room for active members.
  • Name, description and meeting room size are not shown in tablet view for not public meeting rooms.
  • The search criteria at checkout is not respecting the booking mode (time/day).
  • ‘Fees from previous periods’ checkbox in the manual bill-run shows only fees from the current month.

Our next release is scheduled to go out in 2 weeks. Stay tuned for more updates and our official Roadmap for 2018.

Dec 14th, 2017 Release

3 min read

With December almost over, we’ve got yet another set of improvements in OfficeR&D.

With this release, we’re introducing the lifecycle of a contract. The lifecycle starts with the contract creation – if you’d like to have a team of approvers for every created contract, make sure to trigger the Approval Process from Settings/Contracts. This way every created contract will remain in a Draft state until an approver reviews it. The other new stages of the contracts include Notice Served, Renewal Due, Renewal Overdue and Expired.

This release also includes a better accountability of refunds. In the rare cases when you need to refund an invoice, you will be able to issue a Credit Note for a paid invoice right from the paid invoice. In the Credit Note, you’ll find a Refunds section where you can record the refunded payment. This way the system will account for the return of services and any refunded amounts.

See what else is available with this release.


  • We have one more payment gateway enabled under Settings/IntegrationsBottom-Line PTX Direct Debit.
  • You can map Brand Themes in Xero to Locations in OfficeR&D in the integration configuration under Settings/Integrations.
  • You can configure email preferences for the notification emails the system sends for bookings under Settings/Calendar.
  • The members portal sign-up page shows the actual name of the tax when calculating the summary of the member’s purchases.
  • You’ll also find improvements in the desk resources multi-select options on the floorplan.


  • Disabled the option to add invoice with a total of 0.
  • Email validation is available for all email fields.
  • Resolved issues with calculated credits for the last occurrence of a recurring booking.
  • Resolved issues with the Capsule integration configuration not saving Office mappings.
  • 1-day bookings of Hotdesks made via the members portal are now displayed on the calendars on both the members and admin portals.
  • Updating membership dates in some cases used to create overlapping moves of a resource. This issue is now resolved.
  • The check-box “Fees from previous periods” in the manual BillRun now disables the Fees Period dates filter.
  • Individual member created from admin can now use the Pay Now functionality.
  • Name of the office (private office) and a number of desks is now properly printed in contracts and the tax is properly calculated.
  • Improved the way membership updates affect credits allocations.
  • Better validations of the custom resources and zone types.
  • Added all  OfficeR&D payment accounts in the accounting integration configurations.
  • Members can now use the Pay Now button in the portal for their personal invoices.
  • We resolved issues with private rooms that were available to all members on the portal despite their access settings on the admin side of OfficeR&D.

Dec 1st, 2017 Release

3 min read

Another release is out and the improvements keep rolling in. With this one, we’ve got custom resources. Navigate to Settings/Space and add your own custom resources – doggy day passes and parking slots are just a couple of examples that are now a reality in OfficeR&D. This new feature covers all aspects of the resource lifecycle – define your own resource, add it to the floorplan, create a billing plan targeting only it, assign it to members and then assign them to the resource on the floorplan and enable members to book the resource through a calendar.


We’re also introducing:

  • Better private offices traceability by exposing an availability period per private office. This will enable you to keep track of the occupancy levels within the exploitation period of each office. If you have 2 private offices but you’d like to remodel and merge them into one, OfficeR&D can now keep a record of the old private offices’ occupancy levels while letting you mark them as unavailable in the future and creating a new bigger office with its own brand new availability period.
  • Multiple calendar pages on the Members Portal. Head over to Apps/Pages/Custom Pages and add a custom page that displays a calendar of any existing resource – private office, parking lot, dedicated desk. What is more, the calendars – both on the admin and member portals, can display 24-hour long bookings. There is an all-day-view displayed as the top line of the calendar where similarly to how Google Calendar shows you all-day events, you can keep track of those in OfficeR&D as well.
  • Charge multiple invoices in a bulk operation. Want to give it a try? Head over to Settings/Invoices and select multiple invoices to see the Charge button appear. Make sure you have a payment provider integrated as otherwise, this feature will be disabled.

Check out what else we improved and fixed in this release.


  • Contracts under Community/Contracts can be filtered based on their signed, created and start dates.
  • We change the look and feel of the sign-up form view that lists the available locations. You can also define which locations you’d like to display on the sign-up page via the new Portal tab available when you edit a location under Space/Locations.
  • The Occupancy Interval report available under Space/Occupancy Interval Report can now be exported. The Occupancy Report export is also extended and it now lists the member occupying the office, their move-in and move-out dates in separate columns.
  • If you’d like to customize the look and feel of the meeting rooms tablet app, you can add your own custom styling via the Apps/Custom Code section.
  • The QuickBooks integration is also extended to enable the mapping of the default OfficeR&D accounts to products or services in QuickBooks. This way you can map one-off line items that are manually added to an invoice in OfficeR&D to a specific product in QuickBooks.


  • When editing a contract the plan’s price no longer defaults to the original price of the plan and you can customize it.
  • The issues with after-hours bookings not being displayed on the calendar are resolved.
  • The red line that indicates the current time in the calendar is now properly aligned even when there are meeting rooms in different time zones.
  • The summary under Space/Locations now provides the correct occupancy information.
  • The accounts and tax rates are now resolved in the contracts.
  • When there are more than 15 lines in the invoice template, the last row no longer overlaps with the header.
  • The system validates that all offices have target plans when creating a contract.
  • The Draft label status of the locations under Space/Locations is changed to red.
  • The issue with booking more hours than the limit from the admin calendar is now resolved.
  • Don’t allow meeting rooms with bookings to be deleted.
  • Deleting a contract now deletes all associated entities.
  • Recurrent bookings are now displayed in Day view in the Meeting room calendar.
  • Billing chart numbers are now accurately calculated on the dashboard in the admin portal.
  • Google login redirects you to app.officernd.com after a successful login.
  • The custom pages filter by status is addressed to properly display the members.
  • The system now prevents deleting resource rates with related credits and resources.
  • The “Resend Invitation” functionality available under Apps/Users now properly adds an access token for the member portal.

OfficeR&D raises $1 million seed funding

3 min read
  • Funding round is led by LAUNCHub Ventures, the co-founders of Telerik, and Constant Tedder, the co-creator of Runescape
  • Funding will be used to make OfficeR&D the market leader in the flexible workspace management software solutions
  • OfficeR&D is a graduate of London-based property tech VC Pi Labs’ pre-seed programme

London, 16 November 2017: OfficeR&D, the London and Bulgaria-based coworking space management platform, today announces the completion of its $1 million seed funding round. The capital investment was led by LAUNCHub Ventures, the founders of Telerik, a leading Bulgarian software company, and Constant Tedder, the co-creator of Runescape. The investment will be used to triple the size of the OfficeR&D team and advance OfficeR&D’s product development to keep pace with demand in the rapidly growing coworking industry, while also adding new functionality for real estate and property management.

OfficeR&D is a flexible workspace management solution to help new and existing coworking and serviced offices maximise their revenue and use of space, improve customer online and mobile experience and bring clarity to their fast-growing businesses. OfficeR&D is a full-service white-label solution which brings together all office space and member data into one platform, and boasts integrations with dozens of popular business tools.

With offices in London and Bulgaria, OfficeR&D’s platform is used by more than 100 coworking spaces and serviced offices across 30 countries, and a combined 10,000 members use the OfficeR&D portal every day. OfficeR&D began life at Pi Labs, the London-based property tech venture capital firm, where it was a member of the first cohort of Pi Labs’ pre-seed programme. Pi Labs was also an early investor in the company.

Miroslav Miroslavov, co-founder and CEO of OfficeR&D, said: “We firmly believe that workspace-as-a-service will become the way of working for most if not all small and mid-sized businesses. For flexible workspace operators managing their space and growing communities brings significant challenges, particularly as they scale up or expand to new locations. Members have come to expect seamless service, and flawless automation is increasingly imperative for a workspace success. This funding round will ensure that we can continue to anticipate and address those challenges for our customers, allowing us to offer the best full-service solution for this dynamic and exciting market.”

Rumen Iliev, partner at LAUNCHub, said: “The distinctions between flexible, serviced and coworking spaces are blurring, and these spaces will all soon simply be known as ‘the office’. We believe that coworking spaces represent the future of the office, and the market shows no sign of slowing. Coworking space management has been an historically underserved market segment, and we’re delighted to be supporting OfficeR&D on their mission to improve outcomes and quality of service. OfficeR&D has a really beautiful product and Miroslav and his team have a sophisticated understanding of the modern coworking space, and we look forward to seeing OfficeR&D grow over the coming months and years.”

About OfficeR&D

OfficeR&D is a flexible workspace management solution to help new and existing coworking and serviced offices maximise their revenue and use of space, improve customer online and mobile experience and bring clarity to their fast-growing businesses. OfficeR&D was founded by Miroslav Miroslavov and Miroslav Nedyalkov in Sofia, Bulgaria, in 2015, and completed Pi Labs’ property tech accelerator programme in London later that year. Since then, OfficeR&D has become one of the worldwide market leaders in flexible workspace management software, amassing over 100 coworking spaces and serviced offices across 30 countries. OfficeR&D’s customers include Central Working, Us&Co, Halkin, Dogpatch Labs, Centrl Office, Mesh Oslo, Maria.io and many more.

About LAUNCHub Ventures

LAUNCHub Ventures is an early stage VC Fund, based in Sofia and investing in digital startups in the wider Southeastern Europe region. The fund’s portfolio companies are in the fields of SaaS, Enterprise Software, Health-tech, E-commerce, Mobile, IoT, but its investments are not limited only in these verticals. With €30m under total management LAUNCHub Ventures focuses on the seed space with investment ticket size in the range of €300K to 700K, expandable up to €1,5m per company.

Nov 13, 2017 Release

4 min read

Yes, it’s here a preferred payment method per company or individual member. The system uses the preferred method when automatically charging invoices and you can make it use a credit card or direct debit or make the automated charge skip a customer if they prefer paying over bank transfers. Further, you can set a payment method per invoice.

The goodies on the payment options don’t stop here. We’re introducing Ezidebit as a payment gateway and more importantly, you can now connect to your own hosted payment gateway.

There’s more. Want to make your parking space interactive? We have enabled custom resource types – we can create a floorplan resource type named Parking so you can designate parking slots on a floor plan. You can next add a plan of type Parking to your billing plans and assign it to members. Do you know where we’re going with this? You can now not only charge for parking but also assign each member on its designated slot on the parking lot. Let us know if you’d like us to enable a custom resource type in your OfficeR&D organization.

Check out everything else we have for you with this release.


  • Preferred Payment Method – Edit your member’s Billing Details to set the preferred Payment Method. This way the system will know which payment details to use when automatically charging. If your member prefers to pay via bank transfers their memberships and use their credit card details for one-offs only, set the Bank Transfer option as a Payment Method in their Billing Details and the system won’t automatically charge their monthly invoices. You can also set the Payment Method per invoice when creating or editing an invoice and have it printed out on the PDF document.
  • We continue extending your payment gateway options. You can now connect to Ezidebit or to your own in-house hosted payment gateway. Make sure to explore all Payment Gateway options available in the Settings/Integrations section.
  • Custom Resource Types – We can enable custom resource types for you – let us know what kinds you need and how you want to use them. One use case is assigning parking slots to members.
  • Facebook on the Members portal – Community members can connect their Facebook profiles to the members portal.  (“Yes, finally” – is what you’re probably thinking right now).
  • You can enable an email notification to alert you a day before your automated bill run is due. The setting is available under the Settings/Invoicing view.
  • Notify your members of the total invoice amount and its period in the email template using the {{invoicePeriod}} and {{invoiceTotalAmount}} placeholder properties in the Invoice email template under Settings/Templates.
  • The membership edit dialog includes information about the creator and the creation date of the membership.
  • New summary blocks are available on the members’ profile page and under Settings/Invoicing. You can keep track not only for the next billing period dates but also review any memberships and one-off fees that haven’t been automatically invoiced. The new summary blocks are available at the top of the profile page of every company or individual member.
  • With this release, we’re introducing improvements in the booking credits accountability when you change a credit allocation that affects existing bookings.  When removing, or reducing the number of credits that were used on bookings, you can force the system to re-account the existing bookings and create one-off fees if necessary.
  • Members can book meeting rooms more than two months in advance and if they have recurring credits, the system will not charge them until the time when the booking approaches. We’re introducing this functionality to enable you to charge members in real-time based on their latest membership status when booking slots more than 2 months in advance. If their membership is active at the time of the booking, the system will charge them in credits. Alternatively, it will issue a fee.


  • Fixes on the Members Portal meeting rooms location filter.
  • Fixes on the editing and display of the How-To Guides and billing plans sort order on the members portal.
  • Memberships/Plans in the Members Portal lists the exact names of the memberships, whereas before it listed the name of the billing plan of the membership.
  • Fixes on the creation of extras for membership and one-offs that used to result in empty one-off records in the system.
  • The import and validation of members, bookings, and fees available under Settings/Import is improved and known issues resolved.
  • The issue with the ‘Send Message‘ functionality is resolved so that you can now send a message to a few selected members under Community/Messages on the admin portal.
  • Fixed the ‘Show member’s contact details‘ functionality on the admin profile of a member. Hiding a member from the wall, now updates their profile status under Apps/Users.
  • Fixes in the GoCardless integration sync behavior.
  • Invoice rounding glitches resolved.
  • Addressed the UI glitches in the Billing/Revenue Report month columns on the admin portal.
  • The meeting room tablet view link is fixed.
  • When the Billing Date of the organization is Member Start Date, individual members billing periods are fixed to be updated in accordance with the organization billing date.

Oct 17, 2017 Release

2 min read

Heya, it’s release time again, our second major release for October! We strive to update the platform regularly so we can make it better for you.

wordplayWe’re introducing 3 new major payment gateway options – Worldpay, Braintree, and Authorize.NET. They offer a variety of payment options in the UK, US and worldwide.

We’re also introducing Custom Resource Types as well as editing of the default resource types. It allows you to easily create resources types such as Parking slot, Coliving room, or anything else that you may offer to your members.

The Members portal now allows you to easily customize the Menus – change the order of the menu items, change the icons or the title. We also improved the Posts, Messages and more.


  • Braintree payment gateway integration.
  • Authorize.NET payment gateway integration (credit card only).
  • WorldPay payment gateway integration.
  • New Report – Occupancy Interval Report.
  • Bookings report improvements -> better credits accountability and more reporting columns (such as the number of Bookings, Extras, etc).
  • Custom Resource Types.
  • Ability to post an image from the Members portal and admin.
  • When creating an event, the event’s image will be used as a post image.
  • Messages performance and reliability improvements.
  • Ability to send a message directly from the Member’s card in the Members Portal.
  • Improved members portal menu items customization.
  • Ability to rename the ‘Companies / Members’ sub tabs in the members portal.


  • Members cannot see their booking credits in the portal in some cases.
  • Memberships for approval are filtered out in the members’ profile page by default.
  • Improved invoice numbering validation.
  • Improved validation and reliability for double invoicing fees & memberships.
  • Users with Reception role cannot delete bookings.
  • Register new user from the public calendar with the welcome wizard on – freezes the browser – needs to refresh.
  • Booking report sort by “Usage” sort is wrong – it sort hours as a string.
  • The public calendar signup is not working when not having payment provider.
  • It’s possible to create a booking for more than 24 hours in some cases.
  • A multi-location organization with a different timezone of organization and meeting rooms lead to an issue with ‘out of business hours’ pricing.
  • Draft invoices cannot be approved in some cases.
  • Occupancy percentage is not correctly calculated in some cases.
  • After canceling one occurrence of recurrent booking – credits are not returned.
  • Close button inside Add zone type dialog does not work.
  • Occupancy chart on floor level is not correct when desk memberships are assigned to private office desks.
  • Occupancy stats and reports include the ‘draft’ floorplans and resources.
  • Various fixes and security improvements related to all payment providers.
  • Private meeting rooms for active members are seen in the mobile app by non-active members.

Thank you for using OfficeR&D. Please, get in touch at support@officernd.com for suggestions and requests.