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January 18th, 2019 Release

4 min read

2019 has already started and here at OfficeRnD, we are already working hard at adding new features and improving existing ones. The first release for the year brings many new and exciting things ranging from Overpayments syncing from Xero and New filter and utility functions in templates to minor fixes of the Weekly reports and the Memberships filters.

Sync Overpayments from Xero

Working closely with our clients showed in most cases Overpayments originate in the accounting systems and often Space Managers/Operators working in the OfficeRnD platform don’t understand such have been created.

In order to prevent mistakes and lost overpayments, we developed a sync between Xero and OfficeRnD where once every 6 hours OfficeRnD will pull new information about overpayments from Xero and if there are new/updated overpayments they will be also created/updated in the Billing -> Invoice section of OfficeRnD.

In order to enable Overpayments sync from Xero you should go to Settings -> Integrations -> Xero -> Configure and mark the checkbox of “Pull overpayments automatically” in the tab “General”.

 

Note: Overpayments originating from Xero will not be editable and voidable in OfficeRnD. Each Overpayment will have a “Source” property where users can see where the origin of the document is. 

 

“RnD Rooms” App Customizations

The ability to choose the colors for the “Available” and “Occupied” statuses in the RnD Rooms app is a very important part of the branding of each office space.

Now, if you use the “RnD Rooms” app, you will find the option to customize the “Available” and “Occupied” colors, the logo and whether you want to show or hide the room price in Settings -> Apps -> Theme under the “Meeting Rooms Tablet View” section.

RnD Meeting Rooms App Theme Settings

 

Status History of Members and Companies

Office RnD Company Status History

With this release, OfficeRnD Managers/Operators will have the ability to see the Status History of all companies and members in the system.

Next to the current status tag of each company and member, now a small clock-like-looking icon can be found. Clicking on this icon will open a pop-up with the Status History information which contains a line for each status change this entity has gone through specifying: the status, the time period for which this status was current and the activity which triggered the change to this status.

 

NEW

  • OfficeRnD is syncing overpayments originating from Xero
  • New filters and utility functions for templates
  • “RnD Rooms” App customizations
  • Ability to see the status history of Members and Companies
  • Re-accounting of bookings option when editing coins

IMPROVEMENTS

  • Enabled editing and deleting coin seeds
  • Updated the IronWiFi integration to facilitate the latest API changes

FIXES

  • Could not generate and export invoices with 100% discount/$0 value
  • Occupied Desks in Occupancy report respected only Private office size, and not the desks with parent Private Office
  • Deleting a member that is a Teammate leaves it as No Name/No Location in Teammates grid
  • Invoices with Total amount of $0 could not be downloaded
  • Resource deposit cannot be removed when the target plan has a deposit
  • Custom admin permissions were not allowing the admin to send receipts
  • Remove portal permissions when a member profile is deleted
  • Memberships filter by Plan Type was showing the type not the name of the Resource
  • Users/Check-ins dashboard list doesn’t get filtered by member status
  • Member portal – Benefit cards are not ordered ok when there is not enough space
  • Membership with invalid Plan (the plan is removed for that location) makes the Membership list not to load
  • All KPIs were missing for Draft locations
  • Weekly reports were not sent if there was an already deleted teammate
  • Member portal session was only 24 hours
  • Adding an opportunity to a team was not changing the member statuses accordingly
  • Filter by valid payment ID in the Public Charges API throws error 500

We are already working on many new key features and improvements related to ‘Multi-currency invoicing‘, ‘Members portal’, stability, performance, and many more.

November 22nd, 2018 Release

4 min read

We did another 3 big releases of the OfficeRnD Platform in November. The main focus this month was on bringing more depth to our billing and reporting. We’re introducing new memberships report, overpayments, and improved multilocation billing with Xero.

Memberships Report

Memberships Report

The new memberships report provides vital information about your performance in regards to Memberships, broken down by month. You can filter the report by location, by a plan type, by a group of plans or by accounts.

The report shows detailed information about New vs. Active vs. Terminated Memberships, Net New/Churned Memberships, New vs. Lost vs. Total Revenue, Net New/Lost Revenue, % New/Active vs Previous Month, and Discounted Memberships.

Memberships Dashboard

We also improved the Memberships dashboard by adding date filters to it as well adding more data. You can check it out at Dashboard / Memberships

You can check the new Memberships report at Reports / Memberships Report or read more about it here.

Overpayments

An overpayment is a normal payment that is in excess of what was originally due to an invoice for a member. When a member pays more to an invoice, you may now record the excessive amount in OfficeRnD as an Overpayment. The overpayment can then be used as a credit and applied to the member’s next invoice or eventually refunded to the member.

The overpayment will be synced automatically with Xero if you have the integration enabled.

You can read more about how to start using Overpayments here.

Multilocation Billing with Xero

Multilocation management is complicated enough by itself. Multilocation billing shouldn’t be though.

We’ve continued our effort to improve our multilocation billing story in combination with Xero by:

  • Adding ‘location‘ tag on invoice line item, and;
  • Exposing more tracking options, such as branch and profit & cost center.

Adding the location tag on invoice line item level is a major milestone for us in order to allow you to bill and account separately a company or member that has memberships and one-off fees in different locations.

Following is the list with all changes and updates.

NEW

  • Memberships report
  • Overpayments
  • Deduplication – warning when adding new members or companies with same name/email.

IMPROVEMENTS

  • Improved phone fields validation
  • Improved manual bill run performance
  • Improved multilocation billing
    • Expose more tracking options for Xero
    • Map invoice line item location from OfficeR&D to Xero
  • Base the resource rate half-day and daily rates on the length of the business hours
  • Add filter by contract in the add invoice dialog
  • Improvement Permissions
    • Manual Payments permission
    • Contract approvers list allows to chose from the list of admins with approval permission
  • Implement user login locking upon many invalid logins in the member portal
  • Improved eZeep integration – unlinking removed users from OfficeRnD

FIXES

  • Draft resources should not affect the ‘total capacity (KPI)’ on the Space Growth dashboard
  • The bookings list in the Members portal does not load past the first 30 bookings in some cases
  • When you have a payment method set to ‘auto’ and have direct debit/ACH and credit card, incorrect Processing fee might be applied
  • Processing fees cannot be credit noted from the invoice
  • Fix the learn more link under Settings/Import/Resources to the correct page
  • Custom permissions do not allow users to manually add a payment to an invoice in some cases
  • Unavailable private office desks make private office partially occupied
  • Fixes in the SaltoRnD scheduler
  • Edit custom properties type creates two custom properties in some cases
  • Double booking through the API results in possible duplicated bookings in Google
  • Meeting room tablet displays masks booking information in some cases
  • Invoices with 1 decimal digit cannot be paid with PayPal
  • If there is validation error on manual bill run, processing fees are created and not invoiced which may lead to duplication
  • You can not edit a custom property in some cases
  • Admins are not receiving the membership cancellation notification email in some cases
  • Checkout/ signup summary doesn’t show correct billing period (dates) if proration setting is the first invoice
  • Prevent setting an invoice number manually to already existing number
  • Updating a booking created from the public calendar does not send ‘updated’ notifications in some cases
  • Importing resources does not show the imported file

We are already working on many new key features and improvements related to ‘Meeting Room tablet display improvements‘, ‘New members report’, ‘New member portal design‘, and many more.