Job Opening

Customer Success and Onboarding Specialist

Sofia, Bulgaria

OfficeRnD is a cloud-based platform that helps Coworking Spaces, Serviced Offices and Business Centers manage their community and day-to-day operations. We’re an early-stage, high-growth, international startup with customers in more than 30 countries around the globe.

At OfficeRnD we believe that just as much as we shape the office we work at, the office shapes us. That is why we love coworking and we believe in growing together as professionals and human beings. We love our customers and deliver what they need in a fast-paced environment.

We are looking for a Customer Success & Onboarding Specialist to join our team. This challenging position will put you right at the heart of our team and make you a key contributor to the product’s success.

 

What you’ll do:
  • Manage the onboarding, system adoption and happiness of a specific group of customers throughout their entire lifecycle with the product.
  • Build a relationship with the client, anticipating their needs and proactively attending to their issues before they occur.
  • Ensure a seamless and successful onboarding experience for customers.
  • Organize and provide training to customers and their teams.
  • Address customers support queries in a timely and professional manner.
  • Capture customers feedback and feature requests, communicate them clearly with the product management and add them to the backlog.
  • Research reported problems, work with the development team to isolate and confirm bug reports and log them in the backlog.

 

What to bring:
  • Excellent communication skills.
  • Highly proficient in spoken and written English.
  • Previous experience in a customer-facing role.
  • Problem-solving attitude and attention to details.
  • Organizational and planning skills to manage your time and to meet deadlines and objectives.
  • Previous experience as a customer success rep or an account manager is considered a plus.

 

If you’re interested in joining the team at OfficeRnD, send your resume by clicking on “Apply” button below.

Powering the workspace transformation through technology

We started OfficeRnD because we believe in a better office. An office that is more collaborative, more productive and that is flexible enough to support the dynamic daily routines of the modern workforce.

Our mission stays true, and we are now more commited than ever to help Coworking and Shared Office operators grow and accelerate the transition to flexible workspaces.

  • Global Offices
  • Clients in 800+ locatinos
  • $1.5M Funding
  • 30+ Teammates