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Support

Business critical support for business critical software

 

 

   Enterprise-grade Support and Onboarding

  • Dedicated Support

    Our support specialists got you covered regardless of the type of your request! You can get in touch with us via chat, email or request a remote Q&A session at any point.

  • Onboarding Specialists

    Dedicated onboarding specialists help you with any questions you have during onboarding and validates your setup when you’re ready for the go-live.

  • Pre-packaged services

    Professional services that help you minimize the risks of errors when moving over to OfficeRnD by offering extra help during setup and training your team.
    See all pre-packaged services

Our Support Packages

  • Email & Chat Support 

    Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.

    Basic
    Star
    Standart
    Star
    Premium
    Star
  • Monthly Training Webinars

    Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.

    Star
    Star
    Star
  • Dedicated Q&A Support Sessions 

    Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.

    1 hour / month
    4 hours / month
  • Dedicated Customer Success Rep

    A dedicated customer success rep that is your primary point of contact and is constantly aware of the state of your account, helping you make the most of the system.

    Star
  • Onboarding

    Basic
    Basic
    Basic
  • Initial Response Time
  • Normal Severity

    24h
    24h
    24h
  • Restricted Operation

    24h
    16h
    8h
  • Critical

    4h
    4h
    1h

Email & Chat Support 

Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.

Monthly Training Webinars

Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.

Onboarding

Basic

Normal Severity

24h

Restricted Operation

24h

Critical

4h

Email & Chat Support 

Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.

Monthly Training Webinars

Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.

Dedicated Q&A Support Sessions 

Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.

1 hour / month

Onboarding

Basic

Normal Severity

24h

Restricted Operation

16h

Critical

4h

Email & Chat Support 

Our support team is available to customers via chat and email at support@officernd.com Monday-Friday from 7:00AM to 5:00PM UTC.

Monthly Training Webinars

Joins us monthly for a short and focused webinar on the features of OfficeRnD where our team discusses how to best take advantage of different parts of the system and addresses commonly asked questions.

Dedicated Q&A Support Sessions 

Get direct access to one of our lead support specialists and book up to 4 hours of screen-sharing calls per month.

4 hours / month

Dedicated Customer Success Rep

A dedicated customer success rep that is your primary point of contact and is constantly aware of the state of your account, helping you make the most of the system.

Onboarding

Basic

Normal Severity

24h

Restricted Operation

8h

Critical

1h

Our Standard Onboarding Services

Basic
  • Web Assistance Sessions (2h included)
  • OnBoarding Checklist

  • Step-by-step onboarding plan with specific action items.
  • Guidance over email on the progress of the setup and the next steps.
  • Review of the final setup and outline of outstanding setup tasks before go-live.
Standart
  • Web Assistance Sessions (6h included)
  • OnBoarding Checklist
  • Training Modules (2 modules included)

  • Step-by-step onboarding plan with specific action items and milestones.
  • Guidance over online sessions and email on the progress of setup and next steps.
  • Advice on how to address complex use cases within the system.
  • Extensively review of the final setup and availability to immediately jump on a call on the go-live date.
  • Help with setting up and doing your first bill run. Help with automating future bill-runs.
Premium
  • Web Assistance Sessions (12h included)
  • OnBoarding Checklist
  • Training Modules (4 modules included)

  • Step-by-step onboarding plan with specific action items and milestones.
  • Guidance over online sessions and email on the progress of setup and next steps.
  • Advice on how to address complex use cases within the system.
  • Extensively review of the final setup and availability to immediately jump on a call on the go-live date.
  • Help with setting up and doing your first bill run. Help with automating future bill-runs.

Have a question?

Just ping us at support@officernd.com or directly submit a ticket.

  • “OfficeRnD has enabled us to grow seamlessly. Using other software we were constantly let down, and faced a multitude of errors. We spent more time fixing issues created, however, this isn’t the case with OfficeRnD! The team are rigorous and always release awesome updates that are thoroughly tested, which means we get the best tech with none of the headaches. Our community managers can do their job whilst we look like hero’s for running a tight ship! Thanks OfficeRnD”

    matt greenwood_desk cowork
    Matt Greenwood
    Founder | Desk Cowork

API Documentation

Looking for more info on our API? Just click the button below to access our public API documentation.

Want to give OfficeRnD a try?

Schedule a live demo and we’ll help you get started!